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whitePaper | June 24, 2022

For the third year running, Guidewire is publishing its survey of consumer attitudes towards insurers and general insurance products. Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,008 UK insurance customers aged 18 to 55+ in May 2022. The aim of the survey is to provide the latest insights into how UK insurance customers view insurers as well as insurance products and services. While the primary focus of this report is on the UK results, it is worth noting that Guidewire commissioned simultaneous parallel reports in France, Germany, and Spain.

whitePaper | July 22, 2022

On February 18 2019, the State Council announced the Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area (the Outline Development Plan). This is an ambitious plan to develop a worldclass bay area ideal for living, working, and travelling between the nine municipalities in Guangdong Province and the two Special Administrative Regions (SARs). As one of the most open, economically vibrant regions in China, the Greater Bay Area has a major strategic role in commencing and dictating a new phase of economic and social growth. In addition to its mission of facilitating China's quest to develop a world-leading city cluster, the Outline Development Plan also promotes active participation across the GBA in the related work of the Belt and Road Initiative by leveraging the competitive advantages created by the two free trade economies of Hong Kong and Macao.

whitePaper | August 20, 2021

COVID-19 brought sweeping implications for all industries, but nowhere more so than in the health insurance industry. And now, firms continue to face challenges on multiple fronts as they work to meet the expectations of both members and employees. At the peak of disruption, the focus was on ensuring business continuity. These days efficiency initiatives are cropping up as insurers adapt to the new normal.

whitePaper | April 25, 2023

Read the findings of the FCA’s multi-occupancy buildings insurance broker remuneration review, its conclusions and next steps. One of the findings in the broker market was evidence of some high commission rates and poor practices which were not consistent with driving fair value to the customer.

whitePaper | March 17, 2022

The challenges facing the insurance industry have accelerated a shift in customer expectations for digital-first, streamlined and personalised relationships. This content highlights how creating a strong data culture can enable insurers to improve decision making and enhance the customer experience.

whitePaper | January 17, 2023

Subrogation offers insurers the important chance to reduce claim costs by assigning full or partial responsibility to another party. It is most commonly used in automotive insurance, but can also be applied to property claims, renter’s insurance, and policies covering possessions such as phones or appliances. But opportunities for subrogation can be missed, which likely costs insurers billions of dollars each year.