Digital Transformation in the Insurance Sector

In this paper we focus on Digital Transformation in the Insurance Sector; and examine the legal, regulatory and commercial challenges facing Insurers as they seek to optimise their operations and processes using new technology to empower a digital revolution within their organisation and the wider global marketplace. The prize for effective implementation is clear: greater visibility in the market; smoother and more effective customer journeys; better speed to market and customer retention; ability to cross-sell products and services, as well as scalable and agile processes, which can all contribute to increased profitability and shareholder value.

Spotlight

Philadelphia Insurance Companies

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We are corporately based outside of Philadelphia and have more than 50 offices nationwide. In business for over 50 years, PHLY is nationally recognized as a member of Ward's Top 50, one of the Best Places to Work in Insurance, and one of the Healthiest 100 Workplaces in America.

OTHER WHITEPAPERS
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How can data enrich the property claims journey from FNOL to payments?

whitePaper | December 13, 2022

A recent roundtable hosted by Insurance Post in association with LexisNexis Risk Solutions saw an expert panel discuss how data enrichment can be used from a post-loss perspective and what this change could mean for the future of property claims. This article provides a summary of the discussion.

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Tamping down wildfire threats

whitePaper | December 6, 2022

Wildfire risk is complicated – and not just in terms of predicting, preparing for, and mitigating damage. Wildfires play a complex role in overall climate risk that insurers need to understand and to develop new strategies to address as the impacts of climate change continue to evolve.

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Elevating the insurance customer experience

whitePaper | October 4, 2022

Maturing markets, tight capital, increasing risk, and technologically sophisticated customers are just some of the pressures the insurance industry faces today. As a result, insurers have to work faster, more efficiently, and above all smarter. Those that do can thrive while others fail. Insurers need to be more nimble, innovative, and connected with their customers. The IBM Global Insurance team has reinvented itself, providing solutions to help clients meet the demands of today’s insurance business. From enhanced customer service to greater efficiency in the back office and improved risk management, there’s a smarter solution for you. For more information about IBM Insurance solutions, visit www.ibm.com/insurance.

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Accelerating change in insurance distribution through technology

whitePaper | March 14, 2022

If you want to see the influence that insurtechs are having on how insurance will be sold in the future, look no further than Lloyd’s of London, which has been about as technologically behind as an institution can be. Brit Ltd. announced in May 2020 that, in collaboration with Google, it has created Ki, a new syndicate that will be part of Lloyd’s, that “will aim to significantly reduce the amount of time and effort taken for [commercial] brokers to place their [excess] capacity, creating greater efficiency, responsiveness, and competitiveness.” The Ki platform, which will launch in 2021, will be cloud-based, able to be accessed by brokers directly, and involve algorithms able to evaluate Lloyd’s policies.

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Is insurance automation the new face of the industry?

whitePaper | July 15, 2022

The insurance industry’s main objective is to make sure people are protected against every odd, and receive timely help in case of any incident. Yet, despite being an industry that revolves around people, many insurance companies are known for being labor-intensive and overly complicated. Customers have a hard time understanding the ins and outs of their own insurance policy premiums, and the entire experience can be taxing for everyone involved.

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Motor insurance fraud roundtable: Data and diligence, how can insurers combat any increase in criminal activity?

whitePaper | May 23, 2022

Insurance Post, in association with LexisNexis Risk Solutions, gathered experts together to discuss how issues such as ghost broking, the current limitations of benchmarking and fraud detection are pertinent to rooting out motor insurance fraud. This content provides a summary of the discussion.

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Spotlight

Philadelphia Insurance Companies

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We are corporately based outside of Philadelphia and have more than 50 offices nationwide. In business for over 50 years, PHLY is nationally recognized as a member of Ward's Top 50, one of the Best Places to Work in Insurance, and one of the Healthiest 100 Workplaces in America.

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