5 Ways Digital Communities ENHANCE the Insurance Industry Customer Experience

whitePaper | November 8, 2022

What are the risks and issues relating to reinsurance management? How do you raise management awareness and present the business case for implementing a modern digital solution for reinsurance management in your organisation?

whitePaper | May 24, 2022

The technological needs of some organizations reflect the urgency of establishing strategic priorities and developing agile solutions that meet customer demands quickly and effectively. One of these strategic solutions will be the adoption of SaaS core systems models.

whitePaper | September 10, 2022

State governments, not federal agencies, have preeminence over the insurance industry (as defined by the McCarran-Ferguson Act of 1945). Thus, it is up to each state to pass and enforce laws governing insurance companies. Each state has its own chief insurance commissioner to manage this function.

whitePaper | July 24, 2022

The insurance industry is often associated with complex processes such as claim settlement, hefty paperwork, tiring legal processes, and the responsibility to stay updated on the terms and conditions. This image is now changing as the leading insurance brands are putting forth innovative strategies to revamp the existing workflows and structures to amplify their business growth.

whitePaper | October 31, 2022

Some 58.1% of non-elderly Americans (158 million people) receive health care benefits through their employers as of 2019, making employer-sponsored insurance (ESI) the nation’s largest source of health coverage. ESI is the foundation for the nation’s public-private health system, but rising health care costs continue to put pressure on employers seeking to offer the same level of benefits and to boost wages. Similarly, employees are seeing their health insurance premiums rise in the face of stagnant real wages. Even the largest private employers lack the resources or market power to prompt and sustain the systemwide changes needed to improve the value they receive for their health care spending.

whitePaper | November 12, 2019

A carrier’s quality assurance process is the backbone of its success. While not as well-known as underwriting or claims adjusting, QA is a vital part of insurance operations. QA auditors assess open, denied and paid claims to determine if avoidable errors occurred during processing, adjusting or settlement. Their reviews track performance against business standards and help improve internal operations and claim quality. QA gives employees vital information with teachable