CYBER INSURANCE 101

whitePaper | August 25, 2021

As the contours of a postpandemic economy begin to take shape, the implications for privateequity (PE) investors in the insurance sector are also coming into focus. When we last published our perspective on this space, in November 2020, insurance-industry M&A activity was on the rise, insurtech IPOs and special-purpose acquisition companies (SPACs) were taking off, and uncertainty around the timing of COVID-19 vaccines and the “next normal” loomed large. Today, many players in US and European markets are applying insights from their 2020 performance to emerge stronger amid increased consolidation, digitization, and specialization, as well as persistently low interest rates.

whitePaper | May 23, 2022

Insurance Post, in association with LexisNexis Risk Solutions, gathered experts together to discuss how issues such as ghost broking, the current limitations of benchmarking and fraud detection are pertinent to rooting out motor insurance fraud. This content provides a summary of the discussion.

whitePaper | September 10, 2022

State governments, not federal agencies, have preeminence over the insurance industry (as defined by the McCarran-Ferguson Act of 1945). Thus, it is up to each state to pass and enforce laws governing insurance companies. Each state has its own chief insurance commissioner to manage this function.

whitePaper | July 24, 2022

Consumers are frustrated with companies’ poor customer service, and they’re losing patience. They’re repeating personal information, waiting on hold, and talking to overworked, sometimes unfriendly, agents. And it comes at a high cost: if you’re delivering a poor customer experience (CX), 96% of consumers say they’ll leave your company.

whitePaper | August 3, 2023

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

whitePaper | August 20, 2021

COVID-19 brought sweeping implications for all industries, but nowhere more so than in the health insurance industry. And now, firms continue to face challenges on multiple fronts as they work to meet the expectations of both members and employees. At the peak of disruption, the focus was on ensuring business continuity. These days efficiency initiatives are cropping up as insurers adapt to the new normal.