Transformation of insurance companies in a digital world

October 25, 2017

Firmly in the grip of a digital revolution, insurance companies are looking for new ways to sustainably grow their top and bottom lines and retain customer loyalty. Online insurers, aggregators and auction sites have reduced premiums for customers. The rapid maturing of mobility based technology is making it easier for customers to engage with insurers. Opinions posted on social media channels provide valuable market intelligence and competitive insights. As the balance of power shifts in favour of consumers, insurance companies need to look at new ways to remai viable in this digital world.

Spotlight

Citizens Inc.

Citizens, Inc. (NYSE: CIA) is a insurance holding company serving the life insurance needs of individuals in the United States since 1969 and internationally since 1975. Citizens operates through its insurance subsidiaries: CICA Life Insurance Company of America (“CICA LIFE”), Citizens National Life Insurance Company (“CNLIC”), Security Plan Life Insurance Company (“SPLIC”) and Security Plan Fire Insurance Company (“SPFIC”).

OTHER WHITEPAPERS
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Expecting The Unexpected: Australia’s preparation for financial uncertainty

whitePaper | March 15, 2023

For the seventh consecutive year, NobleOak has commissioned research into Australia’s life insurance industry. The goal? To better understand the forces shaping consumer demand in a rapidly evolving sector. Why? Because we hope our findings can help improve the customer experience and the value that Australians receive from products within the life insurance industry.

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Are Insurers Moving with Changing Times and Tastes?

whitePaper | June 24, 2022

For the third year running, Guidewire is publishing its survey of consumer attitudes towards insurers and general insurance products. Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,008 UK insurance customers aged 18 to 55+ in May 2022. The aim of the survey is to provide the latest insights into how UK insurance customers view insurers as well as insurance products and services. While the primary focus of this report is on the UK results, it is worth noting that Guidewire commissioned simultaneous parallel reports in France, Germany, and Spain.

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Accelerate speed to market for general insurance products

whitePaper | September 22, 2022

How can insurance technology leaders respond rapidly to changes in business strategy and the need for portfolio remediation? This guide focuses on how insurers can deliver products at scale, across all lines of business by establishing a new cloud-based operating model.

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In-depth - Legal expenses insurance: A legal rollercoaster ride

whitePaper | June 30, 2022

The turmoil caused by pandemics and politics in the past two years has created an increasingly litigious landscape and served to highlight the value and benefi t of legal expenses to businesses, says Tim Evershed.

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The Insurance Impacts of 2019 Novel Coronavirus

whitePaper | February 2, 2020

The outbreak of 2019 Novel Coronavirus (2019- nCoV), in Wuhan City, Hubei Province of China, has prompted questions of how insurance policies might respond to claims stemming from business losses attributed to this infection prompting this White Paper. The primary virus infection, which can result in pneumonia and even death, originated from a Wuhan city seafood market. Subsequently, person-to-person transmission has occurred, primarily to health workers who had contact with those initially infected. The concern is that this may lead to widespread infections, worldwide.

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Fleet EV adoption 2022: Are UK businesses adapting to the accelerated electric vehicle revolution?

whitePaper | March 10, 2022

Whilst largescale fleet and leasing companies are leading the ascent on new EV purchasing, a significant number of businesses are yet to introduce EVs to their fleets. This whitepaper focuses on how businesses are adapting to the accelerated EV revolution and attitudes towards electrification.

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Spotlight

Citizens Inc.

Citizens, Inc. (NYSE: CIA) is a insurance holding company serving the life insurance needs of individuals in the United States since 1969 and internationally since 1975. Citizens operates through its insurance subsidiaries: CICA Life Insurance Company of America (“CICA LIFE”), Citizens National Life Insurance Company (“CNLIC”), Security Plan Life Insurance Company (“SPLIC”) and Security Plan Fire Insurance Company (“SPFIC”).

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