The Future of General Insurance Report 2017

whitePaper | May 15, 2023

Commercial insurance is an information juggernaut. The sheer volume, myriad sources, and constant change of data make it uniquely challenging to model, price, process, and service large-schedule policies – and handle complex claims – at the pace of today’s business. Duck Creek supports some of the world’s leading commercial insurers with solutions designed for volume, complexity, speed, and, most of all, change. This white paper explores the unique challenges facing commercial insurers today – and outlines the ways in which Duck Creek solutions can turn those challenges into opportunities.

whitePaper | August 3, 2023

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

whitePaper | July 22, 2022

On February 18 2019, the State Council announced the Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area (the Outline Development Plan). This is an ambitious plan to develop a worldclass bay area ideal for living, working, and travelling between the nine municipalities in Guangdong Province and the two Special Administrative Regions (SARs). As one of the most open, economically vibrant regions in China, the Greater Bay Area has a major strategic role in commencing and dictating a new phase of economic and social growth. In addition to its mission of facilitating China's quest to develop a world-leading city cluster, the Outline Development Plan also promotes active participation across the GBA in the related work of the Belt and Road Initiative by leveraging the competitive advantages created by the two free trade economies of Hong Kong and Macao.

whitePaper | August 12, 2022

In 2021, massive vaccine deployments and the lifting of pandemic-related limitations were the key catalysts in helping individuals and companies regain trust in the insurance industry while also boosting economic growth. However, the COVID-19 concerns, paired with cyber and climate shifts, and disruptive market dynamics, continue to remain uncertain. Despite the increase in regulations, rising inflation, decreasing interest rates, and changing consumer preferences, insurers anticipate a gamechanging scenario in the insurance industry in the year 2022.

whitePaper | November 21, 2019

As intelligent automation (IA) emerges as a best practice across numerous industries, insurers and technology service providers alike are racing to build out use cases for IA that streamline the various stages of an automotive insurance claim. While automation cannot be viewed as an isolated lever or standalone solution to bring efficiency and cost savings, when IA integrates with other channels, technologies and platforms, it unleashes its full potential.

whitePaper | January 28, 2020

Big data and artificial intelligence (AI) are two words that are widely used when discussing the future of business. The potential for applying them in diverse aspects of business has caught the imagination of many, in particular, how AI could replace humans in the workplace. Big data and AI could customize business processes and decisions better suited to individual needs and expectations, improving the efficiency of processes and decisions.