Digital Transformation in the Insurance Industry

whitePaper | June 16, 2022

Data has always been an important asset in the insurance industry, which is largely built on algorithms and financial models. Today, that is truer than ever before. Data can be analyzed to provide insurers with deeper business insights and the ability to target the right customers through the right channels with the right offerings in the right sequence. It also has opened the door to a growing group of digital natives and insurtechs that bring innovative ideas and solutions to help accelerate and improve the customer journey. Today, the advent of artificial intelligence (AI) is increasing the importance of data across the industry. AI is widely recognized for its potential to bring greater efficiency and innovation to the entire insurance value chain, from customer acquisition to claims processing, and for all stakeholders, including customers, agents and employees. However, effective AI depends on current, accurate and relevant data. AI is key to competitiveness, and data is key to AI.

whitePaper | April 19, 2023

In this report, we discuss the value an extensive vendor network and comprehensive vendor payment management program provides, including how insurers can increase cost savings and improve vendor and adjuster experiences.

whitePaper | July 19, 2022

ML, a branch of artificial intelligence (AI), operates under the hood in many digital services we use today – including search engines, social media, e-commerce, and voice assistants. Automated, ML-powered systems have virtually unlimited computing power, resources, and memory in comparison to human counterparts and can be taught to “connect the dots” during data analysis.

whitePaper | September 26, 2022

CRIF has been supporting the UK insurance market for over 25 years and has built up solid know-how in fraud patterns, use cases and fraud prevention. This A to Z insurance fraud guide aims to bring together all our research and experience in the field of insurance fraud, all in one place.

whitePaper | June 20, 2023

Data-driven insurance is an enterprise-wide business model that generates a strategic advantage in the insurance ecosystem. Using disruptive artificial intelligence (AI) to analyze data can lead to innovation in operational processes and in the development of new products and services.

whitePaper | January 18, 2023

Anyone who follows the InsurTech space knows that Shift Technology started life by applying artificial intelligence (AI) and advanced data science techniques to the challenges of identifying suspicious claims and helping insurers make better decisions about what to do with them when they were discovered. Fast forward to today, and Shift is supporting insurance decisioning across the policy lifecycle and throughout the claims process. This depth and breadth of experience gives us incredible insight into the trends shaping the insurance industry.