Adjust Your Claims Audits: 5 Common Issues and How to Fix Them

whitePaper | July 24, 2022

Consumers are frustrated with companies’ poor customer service, and they’re losing patience. They’re repeating personal information, waiting on hold, and talking to overworked, sometimes unfriendly, agents. And it comes at a high cost: if you’re delivering a poor customer experience (CX), 96% of consumers say they’ll leave your company.

whitePaper | October 31, 2022

Some 58.1% of non-elderly Americans (158 million people) receive health care benefits through their employers as of 2019, making employer-sponsored insurance (ESI) the nation’s largest source of health coverage. ESI is the foundation for the nation’s public-private health system, but rising health care costs continue to put pressure on employers seeking to offer the same level of benefits and to boost wages. Similarly, employees are seeing their health insurance premiums rise in the face of stagnant real wages. Even the largest private employers lack the resources or market power to prompt and sustain the systemwide changes needed to improve the value they receive for their health care spending.

whitePaper | April 5, 2022

As a heavily regulated, intensively bureaucratic sector – a business founded on caution – insurance has always been slow to adapt. But a confluence of historic challenges is forcing the industry to undergo arguably the most radical change in its history.

whitePaper | March 10, 2022

Whilst largescale fleet and leasing companies are leading the ascent on new EV purchasing, a significant number of businesses are yet to introduce EVs to their fleets. This whitepaper focuses on how businesses are adapting to the accelerated EV revolution and attitudes towards electrification.

whitePaper | December 5, 2022

The payment process in insurance has been a point of friction for customers throughout their digital journeys. With recent regulation changes pointing insurers towards a customer-centric future, Pádraig Floyd asks what steps can insurers take to rectify the ongoing challenge of enhancing the digital payment journey.

whitePaper | December 8, 2022

Advanced insurance administration technology promises to help insurers, MGAs and brokers to simplify processes, reduce costs and transform the customer experience. But how can you make sure you’re choosing the right solution and company to partner with? This short guide sets out the 10 essential questions insurance businesses should ask when selecting a new software provider.