Catapulting Insurance into the Digital Age

whitePaper | June 24, 2022

For the third year running, Guidewire is publishing its survey of consumer attitudes towards insurers and general insurance products. Guidewire commissioned the market research agency Censuswide to survey a representative sample of 1,008 UK insurance customers aged 18 to 55+ in May 2022. The aim of the survey is to provide the latest insights into how UK insurance customers view insurers as well as insurance products and services. While the primary focus of this report is on the UK results, it is worth noting that Guidewire commissioned simultaneous parallel reports in France, Germany, and Spain.

whitePaper | May 4, 2022

In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. If digital had already fundamentally altered the way businesses operate over the past few years, the global pandemic certainly compounded those changes. Where and how we work, the products and services people choose to consume and how, what constitutes a positive customer experience from the significant to the subtle, no element of business is untouched by significant shifts. In many respects the insurance industry has done an excellent job of responding to these challenges—in the short term at least. But merely keeping up is not enough in the long term. In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. Seizing these opportunities may mean reprioritizing the transformation agenda, but the rewards will more than justify the means.

whitePaper | July 12, 2022

The insurance industry is feeling the impact of high inflation. Supply shortages and higher material prices have been raising insurer repair and replacement costs and increasing the severity of losses on auto and homeowner insurance claims. Interchange fee increases, rising labor costs, and fuel price hikes are only adding to carriers’ financial pressures.

whitePaper | August 9, 2022

To date, most firms have focused on delivering new functionality such as a CSM calculation engine for life insurers and discounting for general insurers, as well as new accounting rules and reports. Due to compressed timelines, most firms are going into dry run testing with tactical data management solutions that have potential gaps around controls.

whitePaper | November 5, 2019

This lack of engagement poses a serious problem for an industry whose biggest challenge is finding ways to enhance their customers’ experience to drive business results. As consumer expectations for self-service and digital engagement evolve and competition diversifies, it is more important than ever for insurers to maximize the effectiveness of their limited interactions.

whitePaper | September 22, 2022

How can insurance technology leaders respond rapidly to changes in business strategy and the need for portfolio remediation? This guide focuses on how insurers can deliver products at scale, across all lines of business by establishing a new cloud-based operating model.