Customer Case Study Heritage Insurance

whitePaper | June 6, 2023

Claims aren’t the first consideration for most insurtechs. The focus is rightfully on back-end development, product development, and creating all the systems and workflows to bind a policy and service customers.

whitePaper | September 21, 2022

This paper sets out the views and concerns of risk managers regarding the approach taken so far by the private insurance market to underwriting the transition. As the representative body for the risk profession at European level, FERMA takes an active interest in the various implications of the transition to a carbon-neutral economy.

whitePaper | December 28, 2019

At a time when every industry is being affected by digital disruption, insurance is facing a sea of change. From new competitors to complex regulatory requirements and the rapid proliferation of data, a myriad of factors is putting pressure on insurers to evolve. Amid this evolution, one part of the business is critical: regulatory compliance and financial reporting.

whitePaper | May 23, 2022

Insurance Post, in association with LexisNexis Risk Solutions, gathered experts together to discuss how issues such as ghost broking, the current limitations of benchmarking and fraud detection are pertinent to rooting out motor insurance fraud. This content provides a summary of the discussion.

whitePaper | January 28, 2020

Big data and artificial intelligence (AI) are two words that are widely used when discussing the future of business. The potential for applying them in diverse aspects of business has caught the imagination of many, in particular, how AI could replace humans in the workplace. Big data and AI could customize business processes and decisions better suited to individual needs and expectations, improving the efficiency of processes and decisions.

whitePaper | October 25, 2022

A recent survey conducted by Post, in association with SS&C Blue Prism, explored the ways in which digital claims are being approached by the industry. Despite digitisation taking off in recent years, many claimants today are still using emails and telephone to contact their insurer at the initial point of a claim. Many claims specialists believe that customers are dropping out of a fully digital claims journey due to claims being too complicated or customers being less tech-savvy. So, how can insurers ensure digital claims journeys are streamlined and easy-to-use for the consumer?