Risk Management, Insurance Technology

Data culture: The insurance imperative for growth and resilience

March 17, 2022

Data culture: The insurance imperative for growth and resilience
The challenges facing the insurance industry have accelerated a shift in customer expectations for digital-first, streamlined and personalised relationships. This content highlights how creating a strong data culture can enable insurers to improve decision making and enhance the customer experience.

Spotlight

Zurich Insurance plc

Zurich Insurance plc has insurance operations in Ireland and employs over 13,000 people in nine other countries throughout Europe. Zurich Insurance plc is part of the Zurich Insurance Group, an insurance-based financial services provider founded and headquartered in Zurich, Switzerland in 1872. With a global network of subsidiaries and offices in North America, Europe, Asia-Pacific, Latin America and other markets, Zurich’s 55,000+ employees serve customers in more than 170 countries.

OTHER WHITEPAPERS
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Insuring the transition: The issues confronting risk managers

whitePaper | September 21, 2022

This paper sets out the views and concerns of risk managers regarding the approach taken so far by the private insurance market to underwriting the transition. As the representative body for the risk profession at European level, FERMA takes an active interest in the various implications of the transition to a carbon-neutral economy.

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Institutional Investors and Corporate Carbon Footprint

whitePaper | December 27, 2021

Climate-aware institutional investors are assumed to affect the transition towards a low carbon economy by exercising their prerogatives as owners of global companies. Investors concerned with climate change can influence investee companies’ carbon footprint by voting at shareholder meetings on climate-related issues and by actively engaging with executives and board members. The authors study to what extent institutional investors’ ownership affected corporate carbon emissions in 68 countries for the period of 2007 to 2018.

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5 Ways Digital Communities ENHANCE the Insurance Industry Customer Experience

whitePaper | November 5, 2019

This lack of engagement poses a serious problem for an industry whose biggest challenge is finding ways to enhance their customers’ experience to drive business results. As consumer expectations for self-service and digital engagement evolve and competition diversifies, it is more important than ever for insurers to maximize the effectiveness of their limited interactions.

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Running up that hill: How to win the 2030 insurance technology challenge

whitePaper | November 21, 2022

The pace of change, driven by data, innovation and evolving customer expectations is making it ever harder for insurers to identify the right technologies and innovation strategies that will future proof their businesses. Sapiens has leveraged its close ties with some of the industry’s most senior insurance insiders to get their thoughts, strategies and technology insights to answer this daunting question. The result is this practical, insightful and informed e-book that tackles the complex topic of future-proofing insurers to meet the technology challenge of 2030.

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How can data enrich the motor claims journey from FNOL to payments?

whitePaper | December 12, 2022

At a recent roundtable held by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed how motor insurers could make better use of data to improve the customer journey post-loss, improve efficiency and, ultimately, create a seamless claims process.

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Unlocking the Power of Pay-as-you-go for Workers’ Comp

whitePaper | April 1, 2023

In a study conducted by KPMG, 96% of insurance CEOs reported the pandemic accelerated digitization initiatives. COVID-19 forced businesses of all shapes and sizes (along with consumers) to embrace digitization.

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Spotlight

Zurich Insurance plc

Zurich Insurance plc has insurance operations in Ireland and employs over 13,000 people in nine other countries throughout Europe. Zurich Insurance plc is part of the Zurich Insurance Group, an insurance-based financial services provider founded and headquartered in Zurich, Switzerland in 1872. With a global network of subsidiaries and offices in North America, Europe, Asia-Pacific, Latin America and other markets, Zurich’s 55,000+ employees serve customers in more than 170 countries.

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