Global Claims Capabilities

whitePaper | July 15, 2022

The insurance industry’s main objective is to make sure people are protected against every odd, and receive timely help in case of any incident. Yet, despite being an industry that revolves around people, many insurance companies are known for being labor-intensive and overly complicated. Customers have a hard time understanding the ins and outs of their own insurance policy premiums, and the entire experience can be taxing for everyone involved.

whitePaper | March 10, 2022

Whilst largescale fleet and leasing companies are leading the ascent on new EV purchasing, a significant number of businesses are yet to introduce EVs to their fleets. This whitepaper focuses on how businesses are adapting to the accelerated EV revolution and attitudes towards electrification.

whitePaper | September 21, 2022

This paper sets out the views and concerns of risk managers regarding the approach taken so far by the private insurance market to underwriting the transition. As the representative body for the risk profession at European level, FERMA takes an active interest in the various implications of the transition to a carbon-neutral economy.

whitePaper | December 27, 2021

Climate-aware institutional investors are assumed to affect the transition towards a low carbon economy by exercising their prerogatives as owners of global companies. Investors concerned with climate change can influence investee companies’ carbon footprint by voting at shareholder meetings on climate-related issues and by actively engaging with executives and board members. The authors study to what extent institutional investors’ ownership affected corporate carbon emissions in 68 countries for the period of 2007 to 2018.

whitePaper | January 15, 2020

In this video, learn how a territory manager reviews agency performance in their region and looks at AI-powered performance predictions for leads and flags from a specific agency. Microsoft is helping insurance companies redefine how they do business by empowering them to engage more effectively with agencies, gain insights on agent performance, and leverage AI to improve interactions.

whitePaper | April 21, 2022

Progress in the areas of robotics, Artificial Intelligence (AI) and Machine Learning (ML) continues to define a new era of automation in finance. In the last decade, one such focus area for many financial organisations has been automating and modernising key back-office processes like reconciliations. Yet the insurance industry has lagged behind in this regard, relying on outdated reconciliation procedures far longer than any other financial sector. The result is that many firms today struggle with critical issues like differing data formats, manual processes and IT dependencies.