INSURANCE BEST PRACTICES: Three Steps to Enable Automation and Cost Savings

August 5, 2019

Insurers are under greater pressure than ever before to ensure that every dollar invested can be evaluated in terms of optimizing vital business processes while supporting growth for tomorrow. Incremental performance improvements can put insurers in a better competitive position given rising customer expectations and new, disruptive competitors.

Spotlight

HCF Australia

At HCF our purpose is to champion our members’ health. From humble beginnings in 1932, to our long-standing position as Australia’s largest not-for-profit health fund, we provide genuine value to our 1.5 million members through health and life insurance, community care, travel and pet insurance. As part of our 2020 vision we are committed to making health care understandable, affordable, high quality and customer centric. We empower our members with the knowledge and information to make informed decisions about their health. Through our HCF Catalyst program we invest in the future of Australia’s health by supporting small businesses with big ideas, and we fund researchers working to improve health outcomes for all Australians, through the HCF Research Foundation.

OTHER WHITEPAPERS
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Why evolving consumer behaviors require changes from insurance providers

whitePaper | August 3, 2023

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

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Insuring the transition: The issues confronting risk managers

whitePaper | September 21, 2022

This paper sets out the views and concerns of risk managers regarding the approach taken so far by the private insurance market to underwriting the transition. As the representative body for the risk profession at European level, FERMA takes an active interest in the various implications of the transition to a carbon-neutral economy.

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2022 Trends for Insurance Digital Marketing

whitePaper | September 9, 2022

The insurance market is in constant change due to several global circumstances that are constantly growing, on which depend the opportunities, but also the challenges of today’s insurers. Moreover, the COVID-19 pandemic has left the industry with nowhere to hide. Coronavirus and the resulting lockdown have affected every corner of the business world, and the political, social, economic, technological, budgetary and energetic uncertainty resulting from the situation has become a day-to-day.

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Improving and Strengthening Employer-Sponsored Insurance

whitePaper | October 31, 2022

Some 58.1% of non-elderly Americans (158 million people) receive health care benefits through their employers as of 2019, making employer-sponsored insurance (ESI) the nation’s largest source of health coverage. ESI is the foundation for the nation’s public-private health system, but rising health care costs continue to put pressure on employers seeking to offer the same level of benefits and to boost wages. Similarly, employees are seeing their health insurance premiums rise in the face of stagnant real wages. Even the largest private employers lack the resources or market power to prompt and sustain the systemwide changes needed to improve the value they receive for their health care spending.

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Insurance Document Management – A Good Investment?

whitePaper | April 16, 2023

One of the most paper intensive industries is insurance industry. There are endless forms to fill, copies of proofs to be preserved, and claims to deal with on regular basis. Under the circumstances, using simple word processors, insecure repository and emails or not adopting a streamlined process of document management can have serious negative consequences.

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The insurance agency workforce: Evolving into the next normal

whitePaper | April 13, 2022

This report marks a milestone with Vertafore’s fifth annual survey and analysis of the state of the insurance workforce. In keeping with the top-of-mind employment issues in our industry, our earlier reports looked at the needs of our multigenerational workforce and how our industry was working to find new talent. These topics are still highly relevant in the insurance industry. However, the historic events of the past two years have caused once-in-a-generation shifts in the employment landscape. Our 2020 report dove into how insurance professionals were navigating the business impacts of the pandemic and remote work while still meeting the needs of their clients. Our most recent survey conducted in November and December 2021 provides insights into how insurance professionals at all levels are grappling with the Great Resignation, as well as how they feel about their work, career prospects, and their technology

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Spotlight

HCF Australia

At HCF our purpose is to champion our members’ health. From humble beginnings in 1932, to our long-standing position as Australia’s largest not-for-profit health fund, we provide genuine value to our 1.5 million members through health and life insurance, community care, travel and pet insurance. As part of our 2020 vision we are committed to making health care understandable, affordable, high quality and customer centric. We empower our members with the knowledge and information to make informed decisions about their health. Through our HCF Catalyst program we invest in the future of Australia’s health by supporting small businesses with big ideas, and we fund researchers working to improve health outcomes for all Australians, through the HCF Research Foundation.

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