Is insurance automation the new face of the industry?

whitePaper | July 18, 2023

Legal expenses insurance (LEI) has been available in the UK for almost 50 years. While adoption was initially slow, its popularity has grown enormously over that time. Today, tens of millions of people and hundreds of thousands of businesses are insured against the potentially crippling costs of asserting even basic legal rights. Every week, LEI claims enable the pursuit and defence of thousands of cases that might otherwise have been abandoned as unaffordable.

whitePaper | January 18, 2023

Anyone who follows the InsurTech space knows that Shift Technology started life by applying artificial intelligence (AI) and advanced data science techniques to the challenges of identifying suspicious claims and helping insurers make better decisions about what to do with them when they were discovered. Fast forward to today, and Shift is supporting insurance decisioning across the policy lifecycle and throughout the claims process. This depth and breadth of experience gives us incredible insight into the trends shaping the insurance industry.

whitePaper | June 7, 2022

Can traditional L&A carriers—the old faithful faces of the insurance industry— really take on new market entrants and nimble InsurTechs to re-shape the face of group and worksite benefits? With the right tools and mindset, the answer is yes. Hailed as “the Great Resignation,” the workplace attrition crisis during the COVID-19 pandemic saw millions of workers across the globe re-imagine their working lives and leave their employers in search of something new. It would be natural to think of this trend as a negative, triggering a universal business-critical challenge. But dig deeper, and a significant opportunity emerges for employers to reassess the way they attract, retain and value their workforce—and for providers to reimagine the products, such as life and group insurance, that enable this. With no obvious end in sight for a trend hallmarked by frequent job changes and the enduring nature of the gig economy, group carriers would do well to think about how they will now adapt to the evolving employee benefits market. – for both active employees and those that are leaving or have left traditional employment.

whitePaper | August 25, 2022

From climate change to Covid-19, shifting customer demand to ever-evolving regulatory compliance, the challenges are ongoing and today present some of the biggest barriers to success faced by the insurance industry. The sheer amount of upheaval has been unprecedented, and its pace is only accelerating. It comes as no surprise that as a result, 64% of global insurance CEOs plan to significantly increase their digital transformation investment over the next three years.

whitePaper | December 23, 2019

Whether you’re obtaining new clients or recruiting talent, the Financial Services space is incredibly competitive. In order to meet the collaborative and transparent demands of clients, firms must work to develop an involved community that’s loyal to them. With that goal in mind, customer satisfaction and relationship development are imperative, and—as clients seek out advisors and agents that are thought leaders and specialists, and Financial Services firms strive to become exactly that—personal branding is more important than ever. In fact, branding must become a focus of all client-facing employees.

whitePaper | December 12, 2022

At a recent roundtable held by Insurance Post in association with LexisNexis Risk Solutions, an expert panel discussed how motor insurers could make better use of data to improve the customer journey post-loss, improve efficiency and, ultimately, create a seamless claims process.