Core Insurance, Claims

Tackling the complex challenges of commercial insurers

May 15, 2023

Tackling the complex challenges of commercial insurers
Commercial insurance is an information juggernaut. The sheer volume, myriad sources, and constant change of data make it uniquely challenging to model, price, process, and service large-schedule policies – and handle complex claims – at the pace of today’s business. Duck Creek supports some of the world’s leading commercial insurers with solutions designed for volume, complexity, speed, and, most of all, change.

This white paper explores the unique challenges facing commercial insurers today – and outlines the ways in which Duck Creek solutions can turn those challenges into opportunities.

Spotlight

UFG Insurance

Founded in 1946 as United Fire & Casualty Company, UFG (Nasdaq: UFCS) is engaged in the business of writing property and casualty insurance through its insurance company subsidiaries. Headquartered in Cedar Rapids, Iowa, UFG is licensed as a property and casualty insurer in 46 states, plus the District of Columbia, and is represented by approximately 1,150 independent agencies. A.M. Best Company assigns a rating of "A"​ (Excellent) for the members of United Fire & Casualty Group. In addition to its Cedar Rapids office, UFG also operates regional offices in Arizona, California, Colorado, New Jersey and Texas.

OTHER WHITEPAPERS
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Embedded insurance: Building customer-centric insurance distribution using APIs

whitePaper | November 14, 2022

We all know buying insurance is hardly a gratifying experience, especially when there are several policy options available in the market. Widespread digital innovation has made it convenient for consumers to connect with an infinite number of insurers, in different ways. This is wonderful, but it also means the selection and buying process has been extended and is getting overly complicated. A DIY approach of selling insurance through agents or just relying on website sales results only in spaghetti integrations. Insurers are working collaboratively with an ecosystem of partners to cater to underserved markets, gain access to new customer segments, and increase brand recognition as well as cross-selling opportunities while building a foundation for customer lifetime value.

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Reducing insurance waste & abuse

whitePaper | November 30, 2022

In June 2022, nearly two dozen people were charged with defrauding various life insurance carriers – to the tune of more than $25 million. Those involved conspired to apply for numerous bogus life insurance policies, then collect on them by intentionally deceiving carriers with the assumed identities of deceased individuals.

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Understanding the NAIC Insurance Data Security Model Law

whitePaper | September 10, 2022

State governments, not federal agencies, have preeminence over the insurance industry (as defined by the McCarran-Ferguson Act of 1945). Thus, it is up to each state to pass and enforce laws governing insurance companies. Each state has its own chief insurance commissioner to manage this function.

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Improving Insurer Combined Loss Ratios with Next-Gen Technology & Payment Optimization

whitePaper | July 12, 2022

The insurance industry is feeling the impact of high inflation. Supply shortages and higher material prices have been raising insurer repair and replacement costs and increasing the severity of losses on auto and homeowner insurance claims. Interchange fee increases, rising labor costs, and fuel price hikes are only adding to carriers’ financial pressures.

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Battling Health Insurance Claims Fraud

whitePaper | July 18, 2023

Insurance companies and providers of health care benefits lose hundreds of millions of dollars yearly due to fraudulent claims for health benefits. Some of these are bogus claims that originate from insured persons, while others are payments for insured services that are not needed but are wrongly prescribed by providers who stand to make illegal profits.

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Accelerating transformation in insurance

whitePaper | May 4, 2022

In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. If digital had already fundamentally altered the way businesses operate over the past few years, the global pandemic certainly compounded those changes. Where and how we work, the products and services people choose to consume and how, what constitutes a positive customer experience from the significant to the subtle, no element of business is untouched by significant shifts. In many respects the insurance industry has done an excellent job of responding to these challenges—in the short term at least. But merely keeping up is not enough in the long term. In order to thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. Seizing these opportunities may mean reprioritizing the transformation agenda, but the rewards will more than justify the means.

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Spotlight

UFG Insurance

Founded in 1946 as United Fire & Casualty Company, UFG (Nasdaq: UFCS) is engaged in the business of writing property and casualty insurance through its insurance company subsidiaries. Headquartered in Cedar Rapids, Iowa, UFG is licensed as a property and casualty insurer in 46 states, plus the District of Columbia, and is represented by approximately 1,150 independent agencies. A.M. Best Company assigns a rating of "A"​ (Excellent) for the members of United Fire & Casualty Group. In addition to its Cedar Rapids office, UFG also operates regional offices in Arizona, California, Colorado, New Jersey and Texas.

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