TOP 5 AREAS OF FOCUS FOR INSURERS IN DIGITAL TRANSFORMATION

August 25, 2017

The insurance industry has often been accused of being slow to adopt new technological innovations and techniques, leading to a slower pace of change even as other industries such as retail, banking, travel, and others have been fundamentally disrupted and subsequently transformed. While the resilient nature of insurance has allowed the industry to resist disruption to a point, that point has been reached as customers are now looking for the same levels of engagement, customizations and great overall experiences with insurance that they’ve been enjoying in so many other areas of digital commerce. Most importantly, they are voting with their feet too, as the relative ease of researching, finding and buying insurance products online has allowed for the creation of a much more discerning and motivated consumer audience.

Spotlight

Vouch Insurance

Vouch Insurance is a new kind of insurance platform for startups. Built by founders for founders, Vouch’s fully digital coverage takes minutes to activate. Vouch is trusted by the biggest names in the startup economy — such as Y Combinator and Silicon Valley Bank — who partner with Vouch because everything from onboarding to claims is designed for startups by experienced founders. Because Vouch is an insurance platform, and not a broker, it works with its clients to manage, mitigate, and avoid risks. Vouch’s founders have built and backed high-growth companies, such as FundingCircle and Root Insurance, and its team of technologists and risk experts come from SVB Capital, NerdWallet, Travelers Insurance, Nationwide Insurance, Lyft, Google, and more. The company has offices in San Francisco and Chicago, and can also be found at vouch.us and on Twitter @Vouch_Group.

OTHER WHITEPAPERS
news image

General insurance code of practice

whitePaper | September 15, 2022

Australia’s insurance industry is undergoing the biggest regulatory and compliance changes in its history. This report details how the changes directly impact insurance companies; outlines the penalties for non-compliance; and shows how you can not only meet the compliance requirements, but improve the business as a result.

Read More
news image

What Every CISO Needs to Know About Cyber Insurance

whitePaper | March 2, 2020

Decades ago, a group of merchants created a concept of general average—which is when all parties in a maritime venture share in losses resulting from a sacrifice of cargo in an emergency. What this group fashioned in 1890 was a method for merchants to insure their shipped goods. Upon landing, merchants whose cargo landed safely were expected to contribute a portion to merchants whose goods had been lost at sea. With this, an early form of insurance was born.

Read More
news image

Elevating the insurance customer experience

whitePaper | October 4, 2022

Maturing markets, tight capital, increasing risk, and technologically sophisticated customers are just some of the pressures the insurance industry faces today. As a result, insurers have to work faster, more efficiently, and above all smarter. Those that do can thrive while others fail. Insurers need to be more nimble, innovative, and connected with their customers. The IBM Global Insurance team has reinvented itself, providing solutions to help clients meet the demands of today’s insurance business. From enhanced customer service to greater efficiency in the back office and improved risk management, there’s a smarter solution for you. For more information about IBM Insurance solutions, visit www.ibm.com/insurance.

Read More
news image

Best Practices in Social Listening FINANCIAL SERVICES AND INSURANCE

whitePaper | December 23, 2019

Whether you’re obtaining new clients or recruiting talent, the Financial Services space is incredibly competitive. In order to meet the collaborative and transparent demands of clients, firms must work to develop an involved community that’s loyal to them. With that goal in mind, customer satisfaction and relationship development are imperative, and—as clients seek out advisors and agents that are thought leaders and specialists, and Financial Services firms strive to become exactly that—personal branding is more important than ever. In fact, branding must become a focus of all client-facing employees.

Read More
news image

Digital Transformation Myths in Insurance

whitePaper | November 21, 2019

In recent years, the tech world has made a sizeable dent in the insurance world. The launch of technology based start ups, such as Wrisk, Brolly and Cuvva has made bare the fundamental fact that the insurance industry was not really synonymous with technological development. That is changing. Many insurers are now embracing digital transformation as their keystone strategy.

Read More
news image

Ransomware: An insurance market perspective

whitePaper | July 1, 2022

As a form of cyber extortion, ransomware is malicious software that gains access to files or systems and blocks user access until the victim pays a ransom in exchange for a decryption key. It has become a serious issue as the number of attempted intrusions and successful attacks as well as the size of ransom demands have trended sharply higher in recent years. Cybercriminals are also deploying sophisticated approaches to extort their victims, including threats to release sensitive information or take down a firm’s website if the ransom is not paid. The development of the ransomware-as-a-service (RaaS) business model has supercharged this field of cybercrime and enabled threat actors, even with limited technical IT skills, to launch highly disruptive attacks.

Read More

Spotlight

Vouch Insurance

Vouch Insurance is a new kind of insurance platform for startups. Built by founders for founders, Vouch’s fully digital coverage takes minutes to activate. Vouch is trusted by the biggest names in the startup economy — such as Y Combinator and Silicon Valley Bank — who partner with Vouch because everything from onboarding to claims is designed for startups by experienced founders. Because Vouch is an insurance platform, and not a broker, it works with its clients to manage, mitigate, and avoid risks. Vouch’s founders have built and backed high-growth companies, such as FundingCircle and Root Insurance, and its team of technologists and risk experts come from SVB Capital, NerdWallet, Travelers Insurance, Nationwide Insurance, Lyft, Google, and more. The company has offices in San Francisco and Chicago, and can also be found at vouch.us and on Twitter @Vouch_Group.

Events