Core Insurance, Insurance Technology

Why evolving consumer behaviors require changes from insurance providers

August 3, 2023

Why evolving consumer behaviors require changes from insurance
It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

Spotlight

The Co-operators

The Co-operators Group Limited is a Canadian company with $42.9 billion in assets under administration. We insure over two million people Canada-wide. We are active corporate members of our communities, a catalyst for a sustainable society and a true leader with strong co-operative roots. The Co-operators is ranked among the 50 Best Corporate Citizens in Canada by Corporate Knights, and listed among the 50 Best Employers in Canada.

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