Core Insurance, Insurance Technology

Broker Week 2022: A fine balancing act

December 19, 2022

Broker Week 2022: A fine balancing act
Customers are now accustomed to digital-first interactions, with Gen-X in particular expecting a frictionless experience. As a result, brokers are having to rethink how they engage with customers in order to meet these expectations.

Increasing competition from a fast-changing industry – through consolidation and new independent digital-only providers – means they must improve customer satisfaction to stay in the game. Ultimately, broker business success relies on engendering long-term relationships with customers (and partners) based on trust.

Spotlight

dbn actuaries pty ltd

dbn actuaries pty ltd provides actuarial advice and strategic insight to the private health insurance sector in Australia. With strong expertise in private health insurance, dbn actuaries provide various services which include industry analysis, Appointed Actuary role, Financial Condition Reports, product development and pricing, risk equalization, risk and capital management, strategic and business planning, financial and statistical analysis and demutualization, mergers and acquisitions.

OTHER WHITEPAPERS
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Demand Side of Cyber Insurance in the EU

whitePaper | February 9, 2023

The main objective of this analysis is to understand and identify current requirements and challenges faced by operators of essential services (OESs) when contracting cyber insurance. Accordingly, the aim of the analysis is to provide recommendations to policymakers and OES on possible ways to face these challenges. The work is particularly focused on the analysis of OESs as acquirers of cyber insurance products and services.

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2020 insurance outlook

whitePaper | January 3, 2020

As insurance firms adapt to maturing markets and economic turbulence, in the long run, their ability to integrate technology, talent, and business-model innovation into legacy environments may be the key to success. The insurance industry remains resilient, continuing to generate growth around the world and maintaining overall profitability despite turbulence in the global economy.

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Data-driven insurance: A path to strategic advantage

whitePaper | June 20, 2023

Data-driven insurance is an enterprise-wide business model that generates a strategic advantage in the insurance ecosystem. Using disruptive artificial intelligence (AI) to analyze data can lead to innovation in operational processes and in the development of new products and services.

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Reinsurance management: The biggest risk in insurance?

whitePaper | June 14, 2023

Reinsurance is a vital function, empowering insurers to offer more coverage to more customers at a more competitive price. But at a time when every insight, innovation and advantage is needed to help insurers take ownership of their reinsurance program, their antiquated reinsurance management systems and methods may be the biggest factor limiting their reinsurance program success and business performance.

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The art of successfully migrating complex legacy systems to modern life insurance platforms

whitePaper | August 31, 2022

To seize new market opportunities and achieve compliance, life insurers need to successfully migrate complex legacy systems to modern life insurance platforms. This content highlights six strategies for effective, efficient and successful legacy data migration projects.

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Why evolving consumer behaviors require changes from insurance providers

whitePaper | August 3, 2023

It’s no secret that the global pandemic has upended everyone’s life. We know this anecdotally from our own experiences—more online shopping with curbside pickup orders, ordering takeout and delivery versus in-person dining, and changing media consumption. And let’s not forget remote working and learning. These experiences are more than simply anecdotal; McKinsey has written about the more specific effects of the pandemic on consumer behavior and needs. In short, they write: “behavior changes will reshape consumer decision journeys and companies will need to adapt fast.”

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Spotlight

dbn actuaries pty ltd

dbn actuaries pty ltd provides actuarial advice and strategic insight to the private health insurance sector in Australia. With strong expertise in private health insurance, dbn actuaries provide various services which include industry analysis, Appointed Actuary role, Financial Condition Reports, product development and pricing, risk equalization, risk and capital management, strategic and business planning, financial and statistical analysis and demutualization, mergers and acquisitions.

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