Home > Resources > Articles > MACHINE LEARNING IS NECESSARY FOR TODAY’S INSURERS

MACHINE LEARNING IS NECESSARY FOR TODAY’S INSURERS

Let’s imagine a fictional millennial named “Nick Loehanson.” He’s 29 years old (they grow up so fast), newly married and works as a project manager for a tech company. His life is typical for his generation – he’s been ordering his groceries, electronics, clothing and pretty much anything else you can think of online for years. He only goes to an actual store on vacations, because he’s ultra-busy. Nick almost always banks online and passively relies on his bank to offer him tailored and simple solutions for his banking needs.

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BOLD PENGUIN

The Bold Penguin Marketplace is a highly efficient commercial insurance exchange that connects customers, agents, and carriers to match the right quote in record time.

OTHER ARTICLES
Insurance Technology

10 Most Impactful AI-based Insurance Innovations of 2019

Article | July 15, 2022

The year 2019 has been a benchmark in insurance innovations that brought in new value propositions to the industry. What’s more remarkable is — both traditional Insurers and Insurtechs are striving to offer simple, convenient, and value-added customer-centric products coupled with technology initiatives. Here are 10 noteworthy insurance innovations that shaped the industry this year.

Read More
Insurance Technology

How technology will transform life insurance

Article | July 13, 2022

Do you know what the UK insurance industry is going through? A disruption that calls for complete metamorphosis. Not so different from what the whole world is going through at the moment. Crafting one-size-fits-all products and expecting them to sell like hotcakes is a huge misconception. Customers want products to be as personalised as possible. Pay per mile insurance or lower car insurance premiums for safe drivers are some examples. In the current global crisis, personalised life insurance would look like factoring in the unique health/ living conditions of the person and then providing insurance options.

Read More
Insurance Technology

Why Are Insurers Excited about Embedded Insurance?

Article | July 14, 2022

The traditional insurance business has been resistant to technological change for a long time. However, the industry has made significant progress over the last decade due to the implementation of the innovative InsurTech solution, which disrupted long-held market patterns. Technological changes have made insurers work intelligently through new strategies for attracting a new generation of customers. Embedded insurance is a trillion-dollar opportunity for insurers, giving them the chance to make new streams of money and lower their costs of distribution. In totality, embedded insurance is a new frontier of product innovation in insurance based on rising customer use of digital services. It presents a $3 trillion market potential in the finance industry. Narrowing the Gap that Existed Embedding digital into insurance eradicated all the gaps that existed before. Earlier, many customers felt a burden or found it unnecessary to purchase a one-off insurance policy to protect a new possession. In contrast, at present, embedded insurance products for customers are covered with protection against losses. This has given customers the ultimate peace of mind. InsureTech has provided insurers with improved data capture tools to conduct faster and more customized underwriting with applications. To reinvent insurance business models, embedded insurance as one of the InsurTech solutions has appeared efficient in filling the gaps in the insurance business. Most insurance companies proactively recognize gaps such as irrelevant data capture, inaccurate customer information, and sluggish data retrieval processes. Thus, they are attempting to incorporate their products into an embedded structure where they can engage with digitally relevant consumers at their chosen time and place. Hence, embedded business intelligence for insurance creates a win-win situation for both the consumer and the insurer in the future. Embedded Insurance Presents Opportunities Why is embedded insurance becoming popular? Because it empowers customers the most. Embedded insurance is beneficial to insurers seeking new ways to reach wider audience in one go. According to Bazaarvoice, a software technology company, 47% of consumers worldwide and 65% of US buyers now purchase online insurance products and services more frequently compared to the years from 2017 to 2020. Today, with the help of technology, most insurance companies now embed their products virtually anywhere through open APIs. So, by integrating products into a virtual platform, insurers can deliver personalized products within a suitable period, perform real-time risk assessments, gain data, and calculate accurate pricing. The insurers who gain this edge of benefit from technology need to be prepared to learn everything they can about their customers’ insights, behavior, requirements, and inclinations. Embedded Insurance: Today and Beyond Embedded insurance is a fantastic tool for insurers to enhance insurance penetration, particularly in the remote workspace model. However, to succeed with it, firms must find the correct balance between speed and efficiency of operations, detailed study of customer interests, and compliance with data. Having mentioned that, it is emerging as a new way to distribute insurance services online efficiently, solving the protection gap to expand in the future.

Read More
Core Insurance

Unlocking the potential of deeper customer-agent-insurer relationships

Article | December 27, 2021

Mr. and Mrs. Garcia purchased their first life insurance policies from their agent more than a decade ago, when their eldest son was born. They soon bundled their home and auto policies for a discount. A few years later, when the Garcias started a small business, they worked with their agent to establish commercial insurance. As the business thrived, the family set up fixed indexed annuities and mutual funds to put their growing savings to work. All of their policies and accounts are easily accessible via an online platform, and when a new need arises, they simply message their agent to discuss a new policy. The agent also reaches out regularly to make sure the Garcias’ evolving needs are always met. The experience of the hypothetical Garcia family shows how simple it would be for insurers to build deeper customer relationships. But many insurers continue to struggle to develop relationships with their customers that span multiple products. In fact, limited successes in this area have convinced some insurance executives that there is limited value in cross-sales initiatives. In our experience, however, a more coordinated approach can unlock huge opportunities to meet customers’ comprehensive needs through a principal adviser.

Read More
Insurance Technology

Cybersecurity Material for Private Companies

Article | July 15, 2022

The year 2019 has been a benchmark in insurance innovations that brought in new value propositions to the industry. What’s more remarkable is — both traditional Insurers and Insurtechs are striving to offer simple, convenient, and value-added customer-centric products coupled with technology initiatives. Here are 10 noteworthy insurance innovations that shaped the industry this year.

Read More
Insurance Technology

How Are Insurance Firms Using Artificial Intelligence (AI)?

Article | July 13, 2022

Do you know what the UK insurance industry is going through? A disruption that calls for complete metamorphosis. Not so different from what the whole world is going through at the moment. Crafting one-size-fits-all products and expecting them to sell like hotcakes is a huge misconception. Customers want products to be as personalised as possible. Pay per mile insurance or lower car insurance premiums for safe drivers are some examples. In the current global crisis, personalised life insurance would look like factoring in the unique health/ living conditions of the person and then providing insurance options.

Read More
Insurance Technology

Insurance Technology Trends That Will Shape the Industry in 2022

Article | July 14, 2022

The traditional insurance business has been resistant to technological change for a long time. However, the industry has made significant progress over the last decade due to the implementation of the innovative InsurTech solution, which disrupted long-held market patterns. Technological changes have made insurers work intelligently through new strategies for attracting a new generation of customers. Embedded insurance is a trillion-dollar opportunity for insurers, giving them the chance to make new streams of money and lower their costs of distribution. In totality, embedded insurance is a new frontier of product innovation in insurance based on rising customer use of digital services. It presents a $3 trillion market potential in the finance industry. Narrowing the Gap that Existed Embedding digital into insurance eradicated all the gaps that existed before. Earlier, many customers felt a burden or found it unnecessary to purchase a one-off insurance policy to protect a new possession. In contrast, at present, embedded insurance products for customers are covered with protection against losses. This has given customers the ultimate peace of mind. InsureTech has provided insurers with improved data capture tools to conduct faster and more customized underwriting with applications. To reinvent insurance business models, embedded insurance as one of the InsurTech solutions has appeared efficient in filling the gaps in the insurance business. Most insurance companies proactively recognize gaps such as irrelevant data capture, inaccurate customer information, and sluggish data retrieval processes. Thus, they are attempting to incorporate their products into an embedded structure where they can engage with digitally relevant consumers at their chosen time and place. Hence, embedded business intelligence for insurance creates a win-win situation for both the consumer and the insurer in the future. Embedded Insurance Presents Opportunities Why is embedded insurance becoming popular? Because it empowers customers the most. Embedded insurance is beneficial to insurers seeking new ways to reach wider audience in one go. According to Bazaarvoice, a software technology company, 47% of consumers worldwide and 65% of US buyers now purchase online insurance products and services more frequently compared to the years from 2017 to 2020. Today, with the help of technology, most insurance companies now embed their products virtually anywhere through open APIs. So, by integrating products into a virtual platform, insurers can deliver personalized products within a suitable period, perform real-time risk assessments, gain data, and calculate accurate pricing. The insurers who gain this edge of benefit from technology need to be prepared to learn everything they can about their customers’ insights, behavior, requirements, and inclinations. Embedded Insurance: Today and Beyond Embedded insurance is a fantastic tool for insurers to enhance insurance penetration, particularly in the remote workspace model. However, to succeed with it, firms must find the correct balance between speed and efficiency of operations, detailed study of customer interests, and compliance with data. Having mentioned that, it is emerging as a new way to distribute insurance services online efficiently, solving the protection gap to expand in the future.

Read More
Core Insurance

Unlocking the potential of deeper customer-agent-insurer relationships

Article | December 27, 2021

Mr. and Mrs. Garcia purchased their first life insurance policies from their agent more than a decade ago, when their eldest son was born. They soon bundled their home and auto policies for a discount. A few years later, when the Garcias started a small business, they worked with their agent to establish commercial insurance. As the business thrived, the family set up fixed indexed annuities and mutual funds to put their growing savings to work. All of their policies and accounts are easily accessible via an online platform, and when a new need arises, they simply message their agent to discuss a new policy. The agent also reaches out regularly to make sure the Garcias’ evolving needs are always met. The experience of the hypothetical Garcia family shows how simple it would be for insurers to build deeper customer relationships. But many insurers continue to struggle to develop relationships with their customers that span multiple products. In fact, limited successes in this area have convinced some insurance executives that there is limited value in cross-sales initiatives. In our experience, however, a more coordinated approach can unlock huge opportunities to meet customers’ comprehensive needs through a principal adviser.

Read More
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Spotlight

BOLD PENGUIN

The Bold Penguin Marketplace is a highly efficient commercial insurance exchange that connects customers, agents, and carriers to match the right quote in record time.

Related News

Risk Management, Intellectual Property

Betterview and EagleView Launch Strategic Property Intelligence Alliance

Globenewswire | July 27, 2023

Betterview, the insurtech company Property & Casualty insurers rely on to identify and manage real property risk, and EagleView, the leading provider of aerial imagery and accurate property measurements, today announce a strategic alliance. EagleView's imagery will be integrated into Betterview's property intelligence platform to help insurers better understand a customer’s total property risk by providing broader, data-driven intelligence for both underwriters and claims professionals. Additional benefits of the alliance will include the ability for EagleView customers to gain direct access to Betterview’s property insights, scores, and data. “EagleView chose to join forces with Betterview and their cutting-edge property analytics," said Piers Dormeyer, CEO of EagleView. “We’re launching an alliance that leverages the expertise of both companies to scale our innovative solutions and deliver unparalleled property intelligence to our customers.” Customers across both product platforms will benefit from these advanced capabilities: Greatly Expanded Imagery Coverage: Imagery coverage now encompasses 94% of the US population with over 1 billion ultra-high resolution property images. AI Detections: Access to property condition attributes, including Roof Age, from the most advanced computer vision and machine learning in the industry. Predictive Risk Scores: From roof conditions to weather-related perils and vulnerability, insurers will get the most accurate predictors of loss—pre-filled in many states. Historical Image Library: Access to nearly 20 years of historical imagery will deliver expanded intelligence on property changes over time. A significant beneficiary will be Betterview’s new Roof Age product. Rapid Post-CAT Event Imagery: When a storm strikes, EagleView mobilizes its fleet to capture imagery of the impacted areas, quickly producing before and after views of the event. This imagery will power Betterview’s CAT response solution, further supporting fast decisions and early assistance for homeowners. Predictive CAT Response Capabilities: Customers will access solutions to remotely identify vulnerability, predict impact, quantify damage, and help homeowners recover faster from severe weather events. “At Betterview we are continuously looking for ways to improve our customer’s ability to accurately assess property risk,” said David Lyman, Chief Executive Officer and Co-Founder of Betterview. “EagleView’s extensive, 20-year library of high-quality aerial imagery paired with our AI-powered property insights greatly expand our customers’ total understanding of property risk, both pre- and post-claim.” The combined strength of EagleView and Betterview represents a major leap forward for insurance companies in their transition from repair and replace to predict and prevent. “The addition of EagleView imagery is not just great for our customers in the short-term, but also will lead to long-term enhancements and benefits for our customers and the insurance market,” says Dave Tobias, COO and co-founder of Betterview. “EagleView’s ultra-high-resolution imagery allows us to continue to develop the most accurate AI models, risk scores, and overall property insights. Ultimately, we can build the most innovative tools to solve tough problems for insurance.” About Betterview Betterview is the Property Intelligence & Risk Management Solution the insurance industry depends on to identify and mitigate property risk, improve underwriting and inspection efficiency, and build a more transparent customer experience. Applying Artificial Intelligence (AI) and computer vision to aerial imagery and geospatial data, Betterview generates the most accurate property information insurers trust to automate pricing, underwriting, and renewals while focusing strategic action on critical properties. For more information, please visit www.betterview.com About EagleView EagleView is a leader in geospatial technology, providing solutions that transform the way our customers work. EagleView has the largest geospatial data and imagery library ever assembled, encompassing 94 percent of the U.S. population. EagleView’s unique technology portfolio comprises more than 300 patents, enabling our highly-differentiated offerings of software, imagery, and analytics products for multiple industries.

Read More

Risk Management, Insurance Technology

Rented Mule Consulting Partners with Insurity to Quickly Implement Core System Functionality for Growth-Focused Insurers and MGAs

Businesswire | July 21, 2023

Insurity, the leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced its partnership with Rented Mule Consulting to accelerate cloud-based software implementations for P&C carriers. As a System Integrator (SI) partner, Rented Mule Consulting will work with small and mid-sized carriers and MGAs to plan, build, and support the systems and tools required to successfully take Insurity’s cloud-based products to market. Insurity’s network of SI Partners offers insurance organizations with the collaborative, capabilities-driven deployment options they need to quickly enter new markets and take advantage of new opportunities. Rented Mule Consulting, comprised of experienced insurance technology professionals, understands the unique challenges facing the P&C industry today in order to build innovative and effective solutions for insurers. As an advisory and professional services firm, Rented Mule Consulting helps growth-focused P&C insurance entities efficiently harness the power of technology in pursuit of their business goals. Rented Mule Consulting provides in-depth guidance on the selection and implementation of a core system that allows insurers to extend product capability, expand distribution channels, move into additional jurisdictions, and increase written premium by over 20% in less than one year. “The Insurity and Rented Mule partnership speaks directly to our shared goal of helping smaller P&C insurers and MGAs compete, win, and profitably grow market share by combining innovative business models with the best mix of technologies available,” said Ben Stinson, Managing Partner of Rented Mule Consulting. “We’re thrilled to bring our combined strengths to bear on behalf of our clients and prospects.” “Insurity is excited to welcome Rented Mule Consulting as an SI Partner and expand our footprint of cloud-native policy, billing, and claims software to growth-focused insurers,” said Jennifer Saylors, VP, SI Success at Insurity. “The close partnership between Insurity and Rented Mule will provide insurers with the necessary tools, expertise, and capabilities to achieve their goals of profitable growth with confidence.” About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform and with unrivaled industry experience and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com. About Rented Mule Consulting Rented Mule Consulting (RMC) is an advisory and professional services firm that helps growth-focused P&C insurance entities efficiently harness the power of technology in pursuit of their business goals. RMC maintains specific focus on helping start-ups, MGAs, and small/mid-size carriers quickly implement core system functionality facilitated by our closely coupled partnerships with leading solution providers. RMC’s depth of experience enables them to deliver successful builds to our clients with minimal expenditure of money, time, and resources.

Read More

Claims, Insurance Technology

Simplifai launches world-first generative AI tool for insurance

PRnewswire | July 20, 2023

Simplifai, an AI automation solutions provider, launches Simplifai InsuranceGPT – a world-first custom-built GPT tool, fuelled by the company's revolutionary no-code AI-powered platform. With InsuranceGPT, Simplifai has strengthened its end-to-end business process automation capabilities, providing enriched communication between insurers and their customers through the power of generative AI - delivering fast, concise, and accurate responses in a secure way. While several insurance product providers have merely begun to integrate ChatGPT or Google Bard into their services, Simplifai's InsuranceGPT large language model (LLM) is the first to be trained specifically on information directly relevant to the insurance sector. Gartner predicts the global market for AI software will surpass $135bn by 2025, with the banking, financial services and insurance sector constituting a massive 25% of that market. Yet, the insurance industry is still learning how to fully embrace AI and LLMs, such as ChatGPT. The technology holds the potential to radically transform the data processing and claims processes, but with several LLMs facing criticism around data security concerns and the inaccurate presentation of data, public LLMs are being labelled unsuitable to address the needs of the claims handling industry. "Amidst an era where data security and accuracy have become paramount concerns, InsuranceGPT is our response to these challenges. Unlike public LLMs, our solution has been meticulously engineered with a strong emphasis on privacy and the precise presentation of data, thereby directly addressing the inadequacies flagged in the insurance claims handling industry. By providing an AI solution that is tailor-made for this sector, we're not just promising innovation, we're ensuring trust and reliability." - Vasim Shaikh, CEO India Operations at Simplifai By offering the insurance industry's first custom, cloud-based, private Software-as-a-Service LLM, Simplifai can allay these concerns through: Fitting into existing ecosystems - InsuranceGPT is platform-based and plugs into third-party services such as Salesforce and Hubspot, as well as industry platforms for claims management, pulling information from the often cumbersome and conflicting systems used by insurance firms for easy implementation and management. Being ever vigilant about security – As a company, Simplifai is committed to privacy and upholding strict control and regulation of data, as well as firm adherence to GDPR. By training a private LLM, security can be guaranteed. Maintaining 'No code necessary' – Simplifai's no-code model allows businesses to seamlessly integrate to the platform, without the need for tech expertise, increasing efficiency and speed of use. Showcasing a commitment to building services tailored to the specific and regulated requirements of insurers, Simplifai has also launched the Simplifai Reference Programme for advanced AI, establishing a customer reference board. The board has leading names within the insurance sector from Europe and Nordics, including Van Ameyde, CCN and Eika, and they are in talks with some of the biggest Indian Insurers to join the board. This will ensure product development is in line with customer requirements. Jan-Michiel Cillessen, Group COO of Van Ameyde Group said: "Van Ameyde's Claims platform, ECHO, has already benefited from the best-in-class AI automation that the Simplifai partnership provides. In addition, Simplifai's expansion to GPT technology will further solidify our leading position in the claims handling space. In order to even consider Simplifai as a partner, we also needed to ensure their continued strategic focus on security and compliance, as well." "The potential offered by generative AI is incredible, but a specially-built industry-specific GPT trained on insurance data is the only way to offset risks around security, data privacy and accuracy. InsuranceGPT grants us the ability to make our customers' employees even more efficient and effective, not to mention more valuable, while maintaining our commitment to privacy and security," said Bård Myrstad, Simplifai Co-Founder and CEO. About Simplifai Founded in 2017, Simplifai is a secure AI solutions company. Its AI Automation platform is used to create Simplifai Archiver, Claims Handling, Document Handling, Debt Collection and Customer Service solutions. With its headquarters in Oslo, Norway, the company has offices in Pune, India, the Netherlands, Sweden and Ukraine.

Read More

Risk Management, Intellectual Property

Betterview and EagleView Launch Strategic Property Intelligence Alliance

Globenewswire | July 27, 2023

Betterview, the insurtech company Property & Casualty insurers rely on to identify and manage real property risk, and EagleView, the leading provider of aerial imagery and accurate property measurements, today announce a strategic alliance. EagleView's imagery will be integrated into Betterview's property intelligence platform to help insurers better understand a customer’s total property risk by providing broader, data-driven intelligence for both underwriters and claims professionals. Additional benefits of the alliance will include the ability for EagleView customers to gain direct access to Betterview’s property insights, scores, and data. “EagleView chose to join forces with Betterview and their cutting-edge property analytics," said Piers Dormeyer, CEO of EagleView. “We’re launching an alliance that leverages the expertise of both companies to scale our innovative solutions and deliver unparalleled property intelligence to our customers.” Customers across both product platforms will benefit from these advanced capabilities: Greatly Expanded Imagery Coverage: Imagery coverage now encompasses 94% of the US population with over 1 billion ultra-high resolution property images. AI Detections: Access to property condition attributes, including Roof Age, from the most advanced computer vision and machine learning in the industry. Predictive Risk Scores: From roof conditions to weather-related perils and vulnerability, insurers will get the most accurate predictors of loss—pre-filled in many states. Historical Image Library: Access to nearly 20 years of historical imagery will deliver expanded intelligence on property changes over time. A significant beneficiary will be Betterview’s new Roof Age product. Rapid Post-CAT Event Imagery: When a storm strikes, EagleView mobilizes its fleet to capture imagery of the impacted areas, quickly producing before and after views of the event. This imagery will power Betterview’s CAT response solution, further supporting fast decisions and early assistance for homeowners. Predictive CAT Response Capabilities: Customers will access solutions to remotely identify vulnerability, predict impact, quantify damage, and help homeowners recover faster from severe weather events. “At Betterview we are continuously looking for ways to improve our customer’s ability to accurately assess property risk,” said David Lyman, Chief Executive Officer and Co-Founder of Betterview. “EagleView’s extensive, 20-year library of high-quality aerial imagery paired with our AI-powered property insights greatly expand our customers’ total understanding of property risk, both pre- and post-claim.” The combined strength of EagleView and Betterview represents a major leap forward for insurance companies in their transition from repair and replace to predict and prevent. “The addition of EagleView imagery is not just great for our customers in the short-term, but also will lead to long-term enhancements and benefits for our customers and the insurance market,” says Dave Tobias, COO and co-founder of Betterview. “EagleView’s ultra-high-resolution imagery allows us to continue to develop the most accurate AI models, risk scores, and overall property insights. Ultimately, we can build the most innovative tools to solve tough problems for insurance.” About Betterview Betterview is the Property Intelligence & Risk Management Solution the insurance industry depends on to identify and mitigate property risk, improve underwriting and inspection efficiency, and build a more transparent customer experience. Applying Artificial Intelligence (AI) and computer vision to aerial imagery and geospatial data, Betterview generates the most accurate property information insurers trust to automate pricing, underwriting, and renewals while focusing strategic action on critical properties. For more information, please visit www.betterview.com About EagleView EagleView is a leader in geospatial technology, providing solutions that transform the way our customers work. EagleView has the largest geospatial data and imagery library ever assembled, encompassing 94 percent of the U.S. population. EagleView’s unique technology portfolio comprises more than 300 patents, enabling our highly-differentiated offerings of software, imagery, and analytics products for multiple industries.

Read More

Risk Management, Insurance Technology

Rented Mule Consulting Partners with Insurity to Quickly Implement Core System Functionality for Growth-Focused Insurers and MGAs

Businesswire | July 21, 2023

Insurity, the leading provider of cloud-based software for insurance carriers, brokers, and MGAs, today announced its partnership with Rented Mule Consulting to accelerate cloud-based software implementations for P&C carriers. As a System Integrator (SI) partner, Rented Mule Consulting will work with small and mid-sized carriers and MGAs to plan, build, and support the systems and tools required to successfully take Insurity’s cloud-based products to market. Insurity’s network of SI Partners offers insurance organizations with the collaborative, capabilities-driven deployment options they need to quickly enter new markets and take advantage of new opportunities. Rented Mule Consulting, comprised of experienced insurance technology professionals, understands the unique challenges facing the P&C industry today in order to build innovative and effective solutions for insurers. As an advisory and professional services firm, Rented Mule Consulting helps growth-focused P&C insurance entities efficiently harness the power of technology in pursuit of their business goals. Rented Mule Consulting provides in-depth guidance on the selection and implementation of a core system that allows insurers to extend product capability, expand distribution channels, move into additional jurisdictions, and increase written premium by over 20% in less than one year. “The Insurity and Rented Mule partnership speaks directly to our shared goal of helping smaller P&C insurers and MGAs compete, win, and profitably grow market share by combining innovative business models with the best mix of technologies available,” said Ben Stinson, Managing Partner of Rented Mule Consulting. “We’re thrilled to bring our combined strengths to bear on behalf of our clients and prospects.” “Insurity is excited to welcome Rented Mule Consulting as an SI Partner and expand our footprint of cloud-native policy, billing, and claims software to growth-focused insurers,” said Jennifer Saylors, VP, SI Success at Insurity. “The close partnership between Insurity and Rented Mule will provide insurers with the necessary tools, expertise, and capabilities to achieve their goals of profitable growth with confidence.” About Insurity Insurity is a leading provider of cloud-based software for insurance carriers, brokers, and MGAs. Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 MGAs in the US and has over 400 cloud-based deployments. Through its best-in-class digital platform and with unrivaled industry experience and the industry's most robust analytics offerings, Insurity is uniquely positioned to deliver exceptional value, empowering customers to focus on their core businesses, optimize their operations, and provide superior policyholder experiences. Insurity is a portfolio company of GI Partners and TA Associates. For more information, visit www.insurity.com. About Rented Mule Consulting Rented Mule Consulting (RMC) is an advisory and professional services firm that helps growth-focused P&C insurance entities efficiently harness the power of technology in pursuit of their business goals. RMC maintains specific focus on helping start-ups, MGAs, and small/mid-size carriers quickly implement core system functionality facilitated by our closely coupled partnerships with leading solution providers. RMC’s depth of experience enables them to deliver successful builds to our clients with minimal expenditure of money, time, and resources.

Read More

Claims, Insurance Technology

Simplifai launches world-first generative AI tool for insurance

PRnewswire | July 20, 2023

Simplifai, an AI automation solutions provider, launches Simplifai InsuranceGPT – a world-first custom-built GPT tool, fuelled by the company's revolutionary no-code AI-powered platform. With InsuranceGPT, Simplifai has strengthened its end-to-end business process automation capabilities, providing enriched communication between insurers and their customers through the power of generative AI - delivering fast, concise, and accurate responses in a secure way. While several insurance product providers have merely begun to integrate ChatGPT or Google Bard into their services, Simplifai's InsuranceGPT large language model (LLM) is the first to be trained specifically on information directly relevant to the insurance sector. Gartner predicts the global market for AI software will surpass $135bn by 2025, with the banking, financial services and insurance sector constituting a massive 25% of that market. Yet, the insurance industry is still learning how to fully embrace AI and LLMs, such as ChatGPT. The technology holds the potential to radically transform the data processing and claims processes, but with several LLMs facing criticism around data security concerns and the inaccurate presentation of data, public LLMs are being labelled unsuitable to address the needs of the claims handling industry. "Amidst an era where data security and accuracy have become paramount concerns, InsuranceGPT is our response to these challenges. Unlike public LLMs, our solution has been meticulously engineered with a strong emphasis on privacy and the precise presentation of data, thereby directly addressing the inadequacies flagged in the insurance claims handling industry. By providing an AI solution that is tailor-made for this sector, we're not just promising innovation, we're ensuring trust and reliability." - Vasim Shaikh, CEO India Operations at Simplifai By offering the insurance industry's first custom, cloud-based, private Software-as-a-Service LLM, Simplifai can allay these concerns through: Fitting into existing ecosystems - InsuranceGPT is platform-based and plugs into third-party services such as Salesforce and Hubspot, as well as industry platforms for claims management, pulling information from the often cumbersome and conflicting systems used by insurance firms for easy implementation and management. Being ever vigilant about security – As a company, Simplifai is committed to privacy and upholding strict control and regulation of data, as well as firm adherence to GDPR. By training a private LLM, security can be guaranteed. Maintaining 'No code necessary' – Simplifai's no-code model allows businesses to seamlessly integrate to the platform, without the need for tech expertise, increasing efficiency and speed of use. Showcasing a commitment to building services tailored to the specific and regulated requirements of insurers, Simplifai has also launched the Simplifai Reference Programme for advanced AI, establishing a customer reference board. The board has leading names within the insurance sector from Europe and Nordics, including Van Ameyde, CCN and Eika, and they are in talks with some of the biggest Indian Insurers to join the board. This will ensure product development is in line with customer requirements. Jan-Michiel Cillessen, Group COO of Van Ameyde Group said: "Van Ameyde's Claims platform, ECHO, has already benefited from the best-in-class AI automation that the Simplifai partnership provides. In addition, Simplifai's expansion to GPT technology will further solidify our leading position in the claims handling space. In order to even consider Simplifai as a partner, we also needed to ensure their continued strategic focus on security and compliance, as well." "The potential offered by generative AI is incredible, but a specially-built industry-specific GPT trained on insurance data is the only way to offset risks around security, data privacy and accuracy. InsuranceGPT grants us the ability to make our customers' employees even more efficient and effective, not to mention more valuable, while maintaining our commitment to privacy and security," said Bård Myrstad, Simplifai Co-Founder and CEO. About Simplifai Founded in 2017, Simplifai is a secure AI solutions company. Its AI Automation platform is used to create Simplifai Archiver, Claims Handling, Document Handling, Debt Collection and Customer Service solutions. With its headquarters in Oslo, Norway, the company has offices in Pune, India, the Netherlands, Sweden and Ukraine.

Read More

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