Celent
What is expected regarding consumer expectations and industry disruption? In which areas will investment increase/decrease? Will making progress with innovation be easier or harder? Celent Senior Analyst Mike Fitzgerald reviews the results of an online survey of innovation professionals from insurance and shares predictions for the upcoming year. Those charged with making innovation a reality in their insurance firm won’t want to miss this webinar.
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Customers are looking for simple, straightforward processing of small commercial applications. Automated underwriting can help insurers get ahead in the “Race to Zero”— the point where applicants have no further questions to answer when they come to you for coverage except their business name and address. For effective automated underwriting, insurers must master the intersection of data, analytics, workflow, and technology.
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docusign
Tech-savvy customers expect insurers to offer digital access to services. Those who don’t are putting their business at risk. View the on-demand webinar, “Winning New Customers with Better Service: A Real-Life Case Study of Digital Transformation,” to learn how The Hartford digitized and simplified their surety application process
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Workers’ compensation claims costs continue to rise, and complexities involving changing compliance regulations, new court decisions, and increasing fraud risk make managing these claims more challenging. But analytics and automation are helping solve these challenges by providing key insights early in the claim process to help improve decision-making.
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