The Four Keys to Winnng the Race to Zero

LONDON: Senior insurance executives to explore the AI-enabled personalization of insurance products to increase customer loyalty.Customer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences.

If only our Homeowners and Auto Insurance Policies worked like Cyber Insurance! This was one of the most eye-opening webinars I have attended packed full of good (and reliable) information sourced from the experts who deal with the underwriting, mitigation, and sales of Cyber Insurance.

Customer churn over lost loyalty and poor customer experiences can cost as much as $470 billion in premiums globally. Increasingly, the insurance customers' buying expectations have shifted, while the industry is rapidly figuring out how to meet the customers where they are. Technology advancements such as data analytics and AI are rapidly being adopted to boost client acquisition, cross-sell and up-sell. Insurers are finding new ways to offer dynamic and personalized recommendations, leverage more data to understand risks, pricing and customized experiences across all channels.

Healthcare organizations need detailed data to gain an in-depth understanding of specific populations and their health concerns so they can design effective outreach programs, manage care, and contain costs. But health risk assessment (HRA), claims, and enrollment data are no longer enough - they dont provide the consumer insights needed to pinpoint communications, marketing and other outreach strategies.