Transforming Insurance Customer Experience Using Connected, Digital Claims, with USAA, SAP Ariba, Horace Mann Insurance and Swyfft

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return. With the majority of insurance executives believing that customer experience will see the biggest impact from technologies like AI, machine learning and advanced analytics, it is no surprise, therefore, that claims should take a special focus.
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OTHER ON-DEMAND WEBINARS

AI for insurance - how to get started

KNect365

We are at a time of ‘data overload’ in Insurance. Customer, claim, and product data is growing, and it is not showing signs of stopping. AI can mine unstructured claim, and product data to determine the right recommendations faster. With over 30 years of industry experience, our expert will share current trends in Insurance and where Insurance companies are using Watson today to solve real-world problems. We discussed successful implementations, calling from real-client experiences to provide advice along the way.
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Transitioning from Distribution to Direct Insurance Billing

Medical Design & Outsourcing

Are you considering a change in your business model? Perhaps expanding your reach by transitioning to a direct bill model through insurance to your clients and patients in lieu of or in addition to selling through distributors? Some of the fastest growing Medical Device and Remote Patient Monitoring organizations have made this change. Learn about the considerations, strategies, and visibility you need to make this transition successful and accelerate your adoption and revenue growth.
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Navigating the Economy to Grow Commercial Lines

With 2022 bringing supply constrained inflation, ongoing pandemic disruption, and the Ukraine conflict, top-line growth in commercial insurance has held up surprisingly well, overall. Will this continue in 2023? In this session, we’ll explore premium forecasts and composite loss experience in businessowners, general liability, commercial auto, and commercial property.
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Claims automation: saving costs by debunking the myths

360Globalnet Ltd

Claims automation: saving costs by debunking the myths. About this webinar. Are the old legacy systems still the go-to place for claims? What are the alternatives. Insurance Times and a panel of experts explore whether insurers are paying too much money and spending too much time implementing outdated systems. Could the new wave of self-implementing systems spell the end of this being an outsourced service? We debunk the myths and lies that you may have been told and find out if there is an easier, more cost-effective way to manage your claims system.
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