Cyber Insurance - The New Battleground?

Insurance agency technology (also referred to as insurtech) has evolved greatly over the last several years, but not all agencies are taking advantage. For the third year in a row, we conducted our life and health insurance agency technology survey to better understand how agencies of all sizes plan adopt and utilize technology in 2019. In this webinar, we'll discuss the trends we've seen over the last 3 years. We'll also further develop on what agencies are using to run their operations, what new technologies they'd like to adopt, and highlight how agencies are using technology to improve their overall processes.

In Digital Insurance 2.0, data is a source of competitive advantage for identifying unserved or underserved markets, identifying profitable niches, reducing or eliminating risk, driving channel optimization, enhancing service and improving customer experiences. Combining data from traditional internal and new external sources can improve the richness of information used to make a wide array of business decisions that are increasing the gap between Insurance 1.0 and Digital Insurance 2.0 at an accelerated rate. To realize the benefits of becoming truly data-driven at the company level, insurers must have a broad enterprise data strategy underpinned by a robust enterprise data warehouse and model to capture internal and new, external data sources across multiple systems so that advanced and emerging analytics can be used effectively.

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.

There are significant changes ahead for the UK data landscape, its legal framework, and its regulatory regime. The UK Government has launched its National Data Strategy and made proposals for a new direction for data while the FCA is investing more than £120m over three years to become a data-led regulator. The CMA, the ICO and Ofcom are working together in the Digital Regulatory Cooperation Forum on their approach to digital and online services to support regulatory coordination.