novarica
Telematics is growing, but overall participation remains modest: about a third of P/C carriers have telematics capabilities live or in pilot, and about a third of their policyholders participate in those programs. At the same time, vendors and carriers are beginning to move beyond traditional UBI programs to target services that are enabled or closely aligned with telematics, especially around claims.
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reutersevents.com
85% of insurance executives are deploying CX initiatives but most are struggling to see the true benefits. Simply adopting technology and analyzing data isn’t enough. A fundamental culture shift and a mindset change to being a tech and data driven organization is the only way we will be able to meet the needs of our current and future customers.
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Celent
Chinese consumers are increasingly spoiled by innovations driven by AI, which are becoming smarter and driven by data. This is happening across different industries, so insurers servicing them are working hard to meet these heightened expectations. Celent Analyst Zao Wu explores how and why the insurer Taikang is building an AI platform and what they hope to gain.
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Fraud costs the property & casualty insurance industry $40 billion each year, and much of that is driven by organized fraud. Organized fraud can include a few individuals conspiring to scheme an insurer or a network of several claimants and service providers defrauding many carriers. Detecting these crime networks is becoming increasingly difficult.
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