How to Make Your Employees Smarter Healthcare Consumers

As cyber threats evolve the way insurers evaluate risks and the coverages offered are also developing. In this session, Steve Whelan of Verisk, along with guest speakers Danny Arnett of AIR and Annamaria Landaverde of Munich Re, will address emerging cyber threats, trends in cyber insurance coverage, and solutions for evaluating cyber risks.

Virtually all insurance shoppers start online. While many still ultimately purchase offline, we learn more every day about how consumers’ online activities impact their buying decisions. Understanding online behavior is becoming increasingly important as insurers push to reach more of the right prospects at the right time and create a unique brand experience. Technology has made it possible to map the consumer’s shopping journey, identify when and where they begin shopping, assess where they are in the process, and make ever-more-informed decisions on how to optimize the sales process around the consumer’s interest.

Insurance firms recognize that their future depends on the digital initiatives that drive better customer experience and more efficient operations. But heightening customer expectations, stalled progress on customer experience, a global recession on the way, and a new big tech name showing its interest in the business of insurance will reshape the technology strategies of insurance firms in mature and emerging markets. This webinar guides insurance technology decision-makers and their technology solutions providers to connect the what of insurance — underwriting, claims, and compliance to new hows — through innovative applications of AI, robotics, and distributed ledger technology that create trusted and differentiating customer experiences while protecting the balance sheet.

Digital transformation is a priority for every insurance organization. The challenge is determining how to devise and deploy a successful digital strategy that drives innovation, meets changing customer expectations and improves the bottom line. Digital transformation is not an end state in itself—but a journey—improving agility to continuously evolve your business operations. Simply having electronic content is NOT enough. This webinar will explore the people, process and technology challenges you need to overcome to fully grasp the opportunities that digital transformation presents.