The 13 Performance Metrics Your Insurance Agency Should Track

Almost two years on from the start of the pandemic, this panel discusses crucial questions about the state of our sector, the challenges it faces and the ongoing opportunities to rebuild consumer trust and support the efforts in building back from the crisis. Panellists examine how far the industry has progressed in its efforts to tackle the reputation issues that came to the forefront during the crisis, as well as considering our role in supporting the economic recovery, particularly against the backdrop of net zero targets and the green finance agenda.

The threats may be changing, but the result stays the same — Business Interruption is one of the top risks for companies year after year. To no surprise, the impact of Business Interruption can be hard to measure and have a tremendous effect on a company’s revenue. Whether the threat is through Cyber Incidents, Fire/Explosion, Natural Catastrophes, Supplier Failure, or Machinery Breakdown, Business Interruption coverage is a challenging coverage to write and adjust. To add to the complexity, today’s political and business landscape can cause abrupt regulatory or licensing changes, adding an additional layer of uncertainty.

Experiencing a critical illness is a life-altering event. The mental, physical, financial and emotional tolls taken can devastate a family. Illnesses formerly considered terminal now are often survivable. Unfortunately, the aftermath of a critical illness can be difficult. This is where critical illness insurance and disability income insurance can save the day. With proper planning, and truly understanding what is at stake for your family, a plan of action can be prepared before this type of life event occurs. This course discusses what critical illness insurance is, and is not. We thoroughly cover what disability income insurance is, and is not. Understanding the differences in these products is important to properly plan a family’s sound financial future

In the past year, we have noticed a surge in demand for digitized solutions. We've reflected on the role automation plays in credit risk modeling and management, and how we can design our products to make it easier for machines and the machine learning algorithm to perform the tasks of humans at a similar level of accuracy as humans with a higher speed and scalability that automation brings. Key highlights: Top reasons many are starting to automate their client risk workflows How we have highlighted client feedback into our considerations in product design Concrete examples on how our product design derives speed and scalability to clients Getting practical with Basel III/APS 112 requirements