Understanding the Insurance Consumer Journey

Apart from claims already losing insurers’ money, claims fraud is estimated to cost the insurance industry over US$80 billion let alone in the United States. According to a McKinsey report, by 2025, claims are estimated to be automated by 50% using AI and Machine Learning techniques. Additionally, a report from DASH estimates AI can save the industry up to US$40 billion in fraud reduction - annually, to this date.

We live in a world where digital tools, video conferencing, and working from home is the new normal. In the new normal, how can business leaders adapt their management to effectively determine the workloads and output of employees? Join our panel discussion on strategies for managing teams remotely.

Insurance Nexus will host a webinar in conjunction with Connected Claims USA 2019 on the transformative effect of Connected ClaimsSenior claims officers from two leading insurance carriers, USAA and Esurance, will participate in a live, free webinar, hosted by Insurance Nexus, on the transformative effect of Connected Claims. These leading executives will explore how they expect the new era of connected claims to deliver unprecedented business efficiency and superior customer experience.Our research has revealed that carriers are already on the path towards the ‘organization-wide’ approach to Connected Claims transformation. Keeping the process of innovation on track means drilling down into what will have the biggest impact on both customer experience - the ultimate point of competitive differentiation - and business efficiency. The strong focus on three or four core elements of that process, notably IT, Analytics, AI and Machine Learning, shows that carriers are committed to creating solid foundations on which to build for the future.

The market for small commercial insurance is booming—and competition is fierce. Insurers need to deliver faster, more accurate quotes and squeeze greater efficiency from their workflows to accelerate profitable growth or watch more nimble competitors pass them by. In the race to win more small commercial business, high-quality data and analytics can make all the difference.