What’s AI, Really? And What’s its Role in Insurance?

A simple Google search for 'big data definition' returns over 70M hits in less than one second, and only one definition appears more than once among the first dozen hits. Is the fact that this volume and variety can be accessed with such velocity a testament to the democratization of data, or is the lack of clear veracity for any one definition a sign of revolution to come? Will insurance uses of big data be decided by insurance professionals like actuaries or regulators, or will consumers be the ultimate decision makers of how their data is used in insurance and beyond? In this session we use case studies to examine issues and stories surrounding big data in insurance, with a focus on regulation and governance issues. We also reflect on various solutions under discussion at both the national and state level to address big data and how actuaries can help decide its future.

Continuing to improve the quality in the settlement of claims is a major focus for insurers, the supply chain and supporting technology providers. Property claims are amongst the most complex claims instigating a more emotive customer experience. With many different parties involved, multi-tiered supply chains and a broad range of events to be covered, delivering quality requires collaboration as well as innovative and effective technology. Successful applications of new digital technology are starting to deliver dramatic improvements in property claims management. This Live Chat looks under the covers to explore examples of value being delivered to major insurers today in this space.

Every element of the claims process is being automated, so why are payments still being made with paper checks. This elongates the claims process, negatively effects CX and creates a security issue. It is the last mile for carriers to cover in order to the create a straight through claims process. Reuters Events would like to formally invite you to an exclusive virtual roundtable for senior executives from the insurance industry. Discuss alongside your peers, the problems, solutions and future of this issue behind closed doors.

Let’s face it: health care is confusing. From HDHPs to deductibles and OOPs, choosing the right health benefits can be a difficult and stressful process. Research shows that workers with low health literacy don’t take advantage of preventative services, fail to manage chronic conditions and are more likely to take medicines incorrectly. All of these factors contribute to an unhealthy workforce and higher costs for everyone involved.