CRM in Insurance: New Opportunities in the Digital Age

whitePaper | July 3, 2022

The D&O insurance market over the past decade experienced rate reductions, broadening coverage and increasing claims frequency and severity. This meant that losses outpaced premiums and the industry needed to respond. The magnitude and speed of the response that followed surprised many market participants. Significant capacity shortage led to sharp price increases and in many cases to reduced limits purchased by companies. The outlook for the D&O market remains challenging as the risk environment is more uncertain than ever.

whitePaper | August 25, 2021

As the contours of a postpandemic economy begin to take shape, the implications for privateequity (PE) investors in the insurance sector are also coming into focus. When we last published our perspective on this space, in November 2020, insurance-industry M&A activity was on the rise, insurtech IPOs and special-purpose acquisition companies (SPACs) were taking off, and uncertainty around the timing of COVID-19 vaccines and the “next normal” loomed large. Today, many players in US and European markets are applying insights from their 2020 performance to emerge stronger amid increased consolidation, digitization, and specialization, as well as persistently low interest rates.

whitePaper | March 7, 2023

No single insurer is spared by fraud. Globally, fraud is estimated to cost the insurance industry hundreds of billions of GBP per year. This figure isn’t just fraud on an individual or opportunistic scale, but also the result of insurance fraud networks who represent an industry unto themselves.

whitePaper | January 24, 2023

In the wake of rapidly-evolving customer expectations, an ongoing industry-wide digital transformation, and the rise of insurtech firms, innovation and technology have become watchwords for today’s global insurance industry. The challenge facing large, established incumbents such as Zurich is how to innovate effectively and whether external collaboration could have a significant impact on driving innovation as opposed to trying to go it alone.

whitePaper | October 20, 2022

Data and analytics have captivated business in recent years: tech startups, retail chains, big banks, movie studios and mom-and-pop shops are all digging into their numbers to power their companies. For insurers, this discovery is nothing new. Data has always been the core of their work. It’s the bedrock of actuarial tables and risk pools, of underwriting and reinsurance. Data-driven insights have powered the industry for centuries, since the days of Lloyd’s Coffee House and mutual benefit societies

whitePaper | October 19, 2022

The insurance landscape continues to evolve & market leaders understand the need to accelerate transformation to facilitate growth. Insurers still face a myriad of challenges, one of the most common is the impact of managing legacy technology.