Claims, Compliance

Insurance claims research: The path to digitisation

October 25, 2022

Insurance claims research: The path to digitisation
A recent survey conducted by Post, in association with SS&C Blue Prism, explored the ways in which digital claims are being approached by the industry. Despite digitisation taking off in recent years, many claimants today are still using emails and telephone to contact their insurer at the initial point of a claim.

Many claims specialists believe that customers are dropping out of a fully digital claims journey due to claims being too complicated or customers being less tech-savvy. So, how can insurers ensure digital claims journeys are streamlined and easy-to-use for the consumer?

Spotlight

Autonet Insurance

Autonet Insurance Group has an enviable reputation for providing high quality insurance products. Our resources enable us to add genuine value that goes beyond product supply to create an unmatched customer experience.

OTHER WHITEPAPERS
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Success in the insurance business depends on understanding, evaluating, and pricing risks. That’s hard enough in a predictable environment, but today’s insurance companies must now rapidly adapt to much more varied and unpredictable business situations than they could possibly have anticipated even a short time ago.

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Business case for reinsurance administration automation

whitePaper | November 8, 2022

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Blanket & Self-Insurance vs. CPI

whitePaper | January 4, 2020

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IFRS 17: How can insurers prepare for the biggest change in insurance accounting in recent years?

whitePaper | August 9, 2022

To date, most firms have focused on delivering new functionality such as a CSM calculation engine for life insurers and discounting for general insurers, as well as new accounting rules and reports. Due to compressed timelines, most firms are going into dry run testing with tactical data management solutions that have potential gaps around controls.

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The Insurance Impacts of 2019 Novel Coronavirus

whitePaper | February 2, 2020

The outbreak of 2019 Novel Coronavirus (2019- nCoV), in Wuhan City, Hubei Province of China, has prompted questions of how insurance policies might respond to claims stemming from business losses attributed to this infection prompting this White Paper. The primary virus infection, which can result in pneumonia and even death, originated from a Wuhan city seafood market. Subsequently, person-to-person transmission has occurred, primarily to health workers who had contact with those initially infected. The concern is that this may lead to widespread infections, worldwide.

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How InsurTech is transforming the insurance industry to address a new era of emerging risks, and improving lives along the way.

whitePaper | December 10, 2019

Insurance, since its inception, has shaped patterns of economic and social growth. It has helped us mitigate the damage of threats and disasters from droughts to car accidents, and has opened new pathways to financial health and stability that would not have been possible without risk management. Insurance is part of all of our lives and, as societies across the globe now grapple with increased risks from climate change to geopolitics, and new trends in consumer demand and technological advancement, insurance is changing.

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Spotlight

Autonet Insurance

Autonet Insurance Group has an enviable reputation for providing high quality insurance products. Our resources enable us to add genuine value that goes beyond product supply to create an unmatched customer experience.

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