The Children’s Health Insurance Program (CHIP): What’s Next?

Join S&P Global Market Intelligence and RiskSpan to explore simple best practices to drive your credit loss measurement implementation roadmap. We will provide practical solutions and insights to accelerate your institution’s CECL implementation, especially related to loans and debt securities – including corporates and municipals.

Virtual assistants are taking over the world. Find out how companies in the financial and insurance sectors are profiting from this mega trend and how chatbots and AI-supported natural language technologies impact customer communications.

Changing customer expectations and behaviors are forcing a shift to a multi-channel world, which is challenging insurers to provide channel options and choice across the entire value chain. Within this rapidly shifting business landscape, insurers must rethink their distribution strategy and execution, because improving distribution is critical to growth. Agents and advisors remain critical to the way insurers engage customers and sell their products and services, but how they do this needs to look much different than it did five years ago, or even one year ago. Insurers must set up multi-channel distribution options to enhance customer interactions on the cus­tomer’s terms … not the insurer’s. As a result, distribution channel strategies, including how to support the traditional agent/broker channel, are a focus for transformation in the age of Digital Insurance 2.0, and are foundational to an insurer’s ability to realize their growth and innovation strategies.

Human mistakes, technical errors and supply chain disruptions are amongst the most critical weaknesses in the claims process. At times it seems we're completely oblivious to how our claims process affects our customers choosing to either insure with us or leave us. Join this webinar to find out what our panelists view as the most critical weaknesses in the modern claims process and to learn the best ways for overcoming those.