Four Steps to Becoming a Data-Driven Insurer

enior insurance executives to explore the AI-enabled personalization of insurance products to increase customer loyaltyCustomer service is undoubtedly important to the modern, connected consumer. The chief differentiator between legacy carriers and the new breed of agile, digital-native insurtechs lies in the superior, efficient and omnichannel customer experience the latter are able to provide. While 2018 saw many legacy carriers conduct a host of pilot initiatives aimed at improving the customer experience, there is an imperative on the rest to act now in delivering interactive and personalized products, communications and experiences. Based on a 2019 Insurance Nexus survey, insurance executives believe that customer experience will see the biggest impact from the implementation of AI. While there are many barriers for carriers to effectively leverage AI, its potential for winning and retaining customers in the future is beyond doubt.

Join us for our Higher Education practice's annual Market Update Webinar Series to discuss the unique circumstances institutions are facing, and how to align insurance products, risk management activities and institutional operations for future success ahead of 2021 renewals.

Approaches to systemic risks, such as climate change, cyber, war and pandemics, are changing and this will undoubtedly have an impact on both general insurers and the market as a whole. This webinar considers what the main systemic risks facing the industry are, how insurers thinking on systemic risks has changed in recent years, how changing approaches to systemic risks are impacting the market and insurers business operations, and whether learnings from recent experiences (such as Covid-19) can be applied to the other systemic risks threatening the industry.

How important are instant payments for insurance customers? Our CEO Oliver Werneyer had a chat with Ruth Polyblank, Vice President of Insurance, Strategic Growth, at Mastercard, about the needs and opportunities for insurers when launching new products and delivering on digitalisation.