Getting on Top of this Year’s Big Issues – CMS Updates and Trends to Improve Compliance Practices

Continuing to improve the quality in the settlement of claims is a major focus for insurers, the supply chain and supporting technology providers. Property claims are amongst the most complex claims instigating a more emotive customer experience. With many different parties involved, multi-tiered supply chains and a broad range of events to be covered, delivering quality requires collaboration as well as innovative and effective technology. Successful applications of new digital technology are starting to deliver dramatic improvements in property claims management. This Live Chat looks under the covers to explore examples of value being delivered to major insurers today in this space.

To win the customer’s heart, insurers cannot afford to lag behind on customer-focused innovation. Throughout the claims journey they must deliver interactive, personalised experiences. Whilst there are many barriers to implementing AI and analytics, it is essential for winning and retaining customers in the future. Let's find out how.

Beth DeLaForest of Doggone Insurance and Aspire Insurance Group and Asima Ahmad of legal firm Blank Rome, join Kim Merritt, co-founder Good Dog in a Box, to discuss the growing issue of dog bite and dog injury liability claims and lawsuits

An improving economy and rising interest rates are helping bolster insurer bottom lines. But the industry still faces plenty of opportunities and threats in the year ahead, including economic, cultural, regulatory, and technological. We'll discuss: Growth prospects and potential speed bumps in property, casualty, life insurance, and annuities. New oversight hurdles emerging globally in market conduct, privacy, and cyber risk management. Options for reinventing product development, talent, and automation.