Insurance Innovation Reporter
Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
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How can insurers deliver and extract value from their source-to-pay platforms and proactively manage and mitigate third-party risks? In this recording, we discuss leading practices for governing and controlling third-party spend and ensuring adherence to contracts and controls.
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Almost two years on from the start of the pandemic, this panel discusses crucial questions about the state of our sector, the challenges it faces and the ongoing opportunities to rebuild consumer trust and support the efforts in building back from the crisis. Panellists examine how far the industry has progressed in its efforts to tackle the reputation issues that came to the forefront during the crisis, as well as considering our role in supporting the economic recovery, particularly against the backdrop of net zero targets and the green finance agenda.
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In this webinar, based on McKinsey's global insurance report, we tackle some fundamental issues facing the industry that are seldom confronted:
Insurers have spent years aggressively consolidating to achieve scale and innovating to improve productivity. Without notable success. What is going wrong?
Many insurers are proceeding cautiously in the face of potentially massive risks such as cyber and extreme weather, to optimize profitability.
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