New Corporate Realities: The Next Generation of Managing Risk and Operations

In an increasingly cost-competitive industry, digital technologies are providing today’s insurance carriers with new methods of distinguishing themselves from competitors. Of particular focus is the claims process. As insurance’s ‘moment of truth’, policy-holders’ experiences when making a claim can define whether they become satisfied and loyal customers for life or disgruntled, and unlikely to return. With the majority of insurance executives believing that customer experience will see the biggest impact from technologies like AI, machine learning and advanced analytics, it is no surprise, therefore, that claims should take a special focus.

Becoming a digital organisation is more than having a website and re-creating manual processes electronically.End to end digital transformation is about leveraging digital to transform the way organisations think about solving business problems, building new technology capabilities that can enable change and an agile, innovative culture that can effectively meet changing customer expectations.However, successfully achieving this is easier said than done as changing traditional operational processes and technology systems presents a number of critical challenges.

Are there ways you could be saving dollars on your healthcare? Let s follow the money to learn what you are paying for and how your medical insurance costs may work. We know you re juggling a lot of financial priorities, so taking some time to understand where your money goes can have a potential payoff.Join us live, or register to get a copy of the replay when its available.

To those in the insurance industry, it probably feels like more change has been packed into the past 4 years than we’ve experienced in the past 10 or even 20 years. The exploding number of startups and greenfields, along with the growing investment in InsurTech is a powerful indicator of this change…FinTech Global recently reported that there were 101 deals through Q3 2018 worth $2.5 billion, compared to just 40 deals worth $105 million in 2014. More and more companies from both outside and inside the industry are moving to take advantage of the tremendous opportunities that are defining the future of insurance…Digital Insurance 2.0.