Rethinking Automation for Insurance: Imaginea Technologies

Property insurance protects millions of household and businesses across the UK from a range of perils and risks, paying out over £11 million per day to customers when the worst occurs. However, the perils and risks customers face are continually evolving and changing, in particular as the effects of climate change become more prominent. It is vital that the industry understands current and future risks customers face and adapts and innovates to this changing landscape.

Approaches to systemic risks, such as climate change, cyber, war and pandemics, are changing and this will undoubtedly have an impact on both general insurers and the market as a whole. This webinar considers what the main systemic risks facing the industry are, how insurers thinking on systemic risks has changed in recent years, how changing approaches to systemic risks are impacting the market and insurers business operations, and whether learnings from recent experiences (such as Covid-19) can be applied to the other systemic risks threatening the industry.

With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience. The challenge is how to provide a superior customer experience within the confines of remote digital processes. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

This CLE webinar will guide counsel in choice of law issues and strategies in insurance coverage disputes, including how different jurisdictions approach conflicts of law and the various choice of law tests adopted by the courts, recent and future trends, and strategic and practical considerations for resolving these issues.