Revolutionizing Insurance: Customer Experience in an Age of Predictive Analytics

The challenge for insurers: How to deliver exceptional, personalized customer service while encumbered with legacy IT systems. Learn how insurance leaders are transforming the customer experience by turning data into insights and using predictive analytics and AI.
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OTHER ON-DEMAND WEBINARS

Can Insurers Be At Least A Bit Optimistic On Inflation?

In this webinar with ITL Editor-in-Chief Paul Carroll, Dr. Michel Leonard, head of the Insurance Information Institute's Economics and Analytics Department, lays out the Triple-I's latest thinking on the perplexing problem of inflation.
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Insuring Toys and Collectibles

niia

Unless you collect the same item or have an interest in the same hobby as an insured, you may be asked to insure items about which you have little first-hand knowledge. Every homeowners policy has limitations that apply to certain classes of personal property and liability arising out of activities in which an insured may be involved. Examine the difference in valuation methods based on Actual Cash Value, Replacement Cost, and Agreed Value. Evaluate significant differences in the level of protection for owned versus non-owned motorized "toys" under a homeowners policy. Examine how a personal umbrella policy can help fill in the potential coverage gaps.
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Controlling Costs of Legal Malpractice Insurance

Lorman

Malpractice insurance is a major expense for most law firms, and being a savvy buyer is crucial to managing that expense intelligently. The ability to do so, however, depends on the decisions made in evaluating and purchasing insurance, and managing the relationship. With a multitude of carriers, coverage options, and pricing models, the landscape can be a confusing morass of apples to oranges comparisons offering little guidance to the inexperienced. This on-demand webinar helps decision makers effectively evaluate options, maximize benefits, minimize risk, and ultimately reduce malpractice insurance costs.
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Insurance Distribution Directive (IDD) and Continuing Professional Development (CPD)

RWA

The Insurance Distribution Directive (IDD) requires all insurance distributors and their employees to have the appropriate knowledge and ability to perform their roles. This must be supported by a minimum of 15 hours’ Continuing Professional Development (CPD) a year. Employees must have a minimum necessary knowledge of eight core areas. This webinar presents an overview of the eight core areas of the IDD and suggested areas of learning for each core area. CPD is also discussed and what can be recorded as CPD and why this is important.
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