Why is public trust in insurance still so low?
insurancebusinessmag | July 03, 2019
Despite a strong push from the government and insurance sector to increase transparency, raise standards and reform contract laws in favour of consumers, a recent Consumer NZ survey found that the relationship between insurers and customers seems to have remained as rocky as ever.
With only 13% of customers having faith in the advice of their insurer, the key issue remains a fundamental lack of understanding and trust.