Insurance Fraud

Workers’ compensation claims costs continue to rise, and complexities involving changing compliance regulations, new court decisions, and increasing fraud risk make managing these claims more challenging. But analytics and automation are helping solve these challenges by providing key insights early in the claim process to help improve decision-making.

Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.

As insurers deal with the fallout from COVID and dedicate themselves to improving the customer experience, many still shy away from refreshing their correspondence because they worry it takes too much time, effort and money. Artificial intelligence can now solve the problem by using "content intelligence" to quickly sort through even ad hoc correspondence. AI lets firms modernize their correspondence with messages and branding that are consistent and with the right reading comprehension level, no matter how the company touches a customer -- pleasing customers while lowering costs.

Dog attacks are a nationwide issue and pose a double tragedy to the victim and the fate of the dog. Dog bites and injury to veterinarians, staff, and pet professionals, are often considered an occupational hazard. Many of the situations that may result in a dog bite can be prevented by understanding the language and emotions of dogs. In this webinar, dog trainer and author Victoria Stilwell will talk about dog body language, behavior, and how to safely interact with dogs as part of National Dog Bite Prevention Week. She will provide information to help pet professionals and pet owners recognize and respond to situations that can result in a dog bite or injury.