Blue Prism
Insurance companies have an opportunity to leapfrog generations of technology advancements and are driving end to end transformation impacting customer experience through back-end processes such as claims-processing, underwriting and providing policy quotes. Today, more and more businesses have turned to Robotic Process Automation (RPA) and a Digital Workforce to help streamline their processes in order to remain competitive while being able to delight their customers thanks to fast turnaround times and accurate information.
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Insurance continues its rapid pace of change with customers leading the charge! But the big difference from the last 2-3 years is that the changes represent shorter periods with key breakpoints signaling significant shifts in customer behaviors and expectations. The result evolving and new challenges and opportunities for insurance leaders.
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“When the speed of change on the outside is faster than the speed of change on the inside, it means you are running intro trouble,” says Pietro. Large enterprises need to change their core and adapt their business model to the ever-changing customer needs and the fast-paced market. But how can they do this? Fill in the form to watch the full episode.
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agencybloc
It can be hard to know which metrics your agency should be tracking and how often you should be looking at these data points. Every agency will be different in what they'll look at, but you should track metrics that align with goals you've set for yourself and your agency.
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