Insurance Innovation Reporter
Changing customer expectations, digital transformation, growth needs in the face of resource scarcity, and environmental concerns are impacting every industry, including insurers. These changes accelerate the demand for new customer value and an enhanced customer experience (CX) is key to creating this value. For many insurers, CX transformation is an active investment area and a critical business objective for 2017. Digital transformation requires a vision of how to fully leverage the changes and opportunities of digital technologies in a strategic and prioritized way.
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DXC Technology
The implications of digital will extend into operational efficiencies, the customer experience, the changing risk landscape, and products. Digital transformation will be required in life & wealth and property & casualty, both commercial and personal lines, as well as reinsurance. DXC hosted a live webinar on how to make the most out of your digital transformation journey. We discussed how leaders in the industry now are striving to build an organizational and technological platform to allow for rapid response to opportunities and threats in the marketplace. This is where true digital transformation becomes a possibility.
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In this webinar, we’ll preview Verisk Elevate, coming in February. We’ll review what’s new at Elevate this year and preview what you can expect from top leaders in insurance and restoration industries.
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Today’s insurance industry business environment is characterized by constant disruption, increasing competition, stagnant growth, increasing costs, new technologies, and shifting market and customer demands. These tectonic shifts are redefining the future of the insurance industry. In this environment, focusing on both operational and strategic innovation is more important than ever to effectively manage the current business while creating the future.
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